Can we create categories in virtual agent topics?
is it possible to create categories for topics in virtual agent? I want to have multi level menu in show me everything topic. Best Regards, Daniel
Forum Posts
Resolved! Changing state field when category is selected
Hello, My Service Desk agents are forgetting to change the state of a new ticket (as in State: New) to "In Progress" when initially working a ticket. I would like to have the state field automatically change to In Progress as soon as they select a ...
Hide work notes in sc_req_item in service portal
Work Notes on RITM should be not visible for ITIL users and the end user. But we have an issue where the work notes on the service portal is visible for ITIL users. Basically Work notes shouldn't be visible to end users. But in case of sc_task work ...
Resolved! create am anonymous self-service portal landing page
Hello, Can I create a self-service portal landing page that is accessible by anonymous users? Then I would like the user to have to authenticate once they request something that requires known user credentials. ie: have an IT help page publicly vie...
Resolved! Unable to populate Requested for.location in SCTASK Location field when Requested for in SCTASK changes
We have a requirement that when the SCTASK requested for field changes the job location field gets populated base on the the requested for location. This does not work. Any ideas or any help will be much appreciated. I have created a business rule on...
Resolved! Reopening a Sprint
I'm an admin (and yes I'm new). How do I reopen a sprint I completed by mistake?
Resolved! How to pause a flow until an attachment is added to the RITM record?
Hi, I need to pause flow until an attachment is added to the RITM record. I have tried "lookup attachment", "lookup records", "wait for condition" actions etc. however none seem to be helpful here. Has anyone worked on similar requirements using flow...
Run The Transform Map Only If There's Incoming Record
Hello, I had a requirement to integrate Servicenow and a 3rd party tool via Data source of type JDBC which is working fine as expected to fetch the data from 3rd party tool and update/create records within Servicenow custom table. This custom table h...
"Operation against file 'problem' was aborted by Business Rule 'Transform synchronously^<sys_id>'. Business Rule Stack:Transform synchronously"
Im trying to update the state of the problem record through an import set API transform script. I get an error "Operation against file 'problem' was aborted by Business Rule 'Transform synchronously^<sys_id>'. Business Rule Stack:Transform synchronou...
How to create report to show breached incidents assignment group
Hi All, We Want a report to show the list of incidents that are breached under resolution sla along with the breached assignment group. I created report on sla_breakdown_by_assigment and able to fetch assignment group in which sla is breached. But ov...
Approvals skipped due to to invalid rule syntax in flow designer error logs
Hi, @Chuck Tomasi @Mike Reading @Ankur Bawiskar My second level approval got skipped and I can find this error in logs Flow Designer: Operation((SC) Change - Normal - Authorize_v1.Branch$1.1f76e11c87bf09d4605d32a73cbb3526.If$1.5b76e11c87bf09d4605d...
Making reference field as choice list
Hi, I have created a new table in which I have created a field refering to sys_user(User) Table. My intention is to make this reference field as a choice list. So I tried selecting my choice list specification as "Dropdown with None". However this ...
how to upload bulk data in CMDB Asset/computer
how to upload bulk data in CMDB Asset/computer
Resolved! Extract csv file from sftp to ServiceNow
Hi All, We are having a requirement to export the csv file data using SFTP. A file from a third party will be placing a csv file in SFTP Server , we need to extract it and do some checks and load the needed parameters(fields) into the ServiceNow User...
Donot close change request unless all change tasks are closed?
Hi all, We have requirement that "Donot close change request unless all change tasks are closed", So for that there is OOTB business rule "Check open change_tasks", So it abort the operation and throw an error message, But here my concern was like, w...
