Resolved! Prevent Catalog Item from Being Submitted If
Is there a way to prevent a catalog item form (portal) from being submitted if a certain choice value is selected in a variable select box? Thanks,AJ
Forum Posts
Resolved! When incident state changes to Resolved, user should jump in to Resolution Information tab.
Hi All, I have a requirement as follows. Whenever user changes the incident state to "Resolved" Then user should jump in to Resolution Information tab. But, it is by deafult in the Notes tab. any suggestions to achieve this requirement.
Resolved! How to make attachments mandatory in portal for only specific software's in the software table?
There are some software's in software table for which if user selects that particular software in portal, then attachment must be mandatory.
Resolved! All Record Producers hang when submitting form
Hi we just upgraded to Madrid and have a serious problem with the service catalog. It seems that all record producers hang after submitting the form. The same error appears in the log each time. The script in question is the Scripted REST Resource "...
Enable dynamic Translation for Virtual agent without language plugin
Hello All, We are looking for options to enable Dynamic translation only for Virtual Agent without Language Plugins enabled? Is there any way that Dynamic translation can be limited only to VA and not for other applications in the Environment. Pleas...
Resolved! Need Help to Create a UI Action Link to download the File
HI,I have a Requirement were I need to create UI ACTION link on the form. If the user click on the link, The template should be downloaded. I have stored the template in the Attachment table.How to Achieve this ?Thanks,M
Resolved! how to add order by in the existing encoded query
Hello All, I have used below encoded query and I want to add order by on opened_at field which is a date field. At present it is showing old to new records however I want to showcase new to old records. Below is my encoded query copied from incident ...
Resolved! I want to display the notification history about incident_task like Incident.
Notification of incident task record information is sent by e-mail via Notification.I would like to display the history of notifications in the activity like incident.How?
Resolved! Email Client Template: auto populate recipient as the Assigned To user
Hi! We would like to send email to the "Assigned To" person to remind him of the ticket, or to ask him to do something in this ticket. Is there any quick way we can auto populate the "To" with "Assigned To" user's email? The Assigned To user account...
Resolved! Major Incident management - Make 'Propose Major Incident' feature available to ServiceDesk Group
Hi All, I want to make 'Propose Major Incident' feature available to ServiceDesk Group, There is a OOB context menu UI Action and a policy protected script include for this. Service Desk group already has ITIL role and 'sn_incident_write' is part o...
Resolved! How to Hide/Show Variable set based on logged in USER?
Hi Experts, I have created Two different variable set and i want to show one at one time based on the logged in user. Case: If logged in User Employee type = Permanent then show variable set 1. Else show variable set 2. Please suggest me how to achie...
Adjust width of notification
Notification has a template attached to it. I have adjusted the width of notification in the template however the width does not adjust at all. Source code is attached. Please suggest.
Resolved! On-Call Schedule Help
We have an on-call schedule that needs updated because the secondary on one of our schedules is no longer with the company. I wanted to add a new secondary, but I'm having trouble figuring out how to remove the old secondary and when I go to add a n...
Resolved! Field should be in red color when it is checked.
Hii All, Create below fields in Incident form – 1. ‘Critical Incident’ – Type True/False2. ‘Marked as Critical by’ – Type String3. ‘Marked Critical at’ – Type DateScenario : 1. When ‘Critical Incident’ is checked as TRUE, both fields 2 & 3 should b...
Report filtering on RITM reference variables
I'm trying to create a report that is based on the variables in a RITM. I can add the variables to the columns for the report fine, however I'm trying to apply filters to only show results with specific variable information. Unfortunately, because t...