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Resolved! How to send reminder after 14 days if task is open

Hi All, I need to send notification for opened Catalog Tasks after 14days only one time. I have created variable called reminder(Checkbox variable) after 14days we need set this value true same time we need to send notification, i need to send notifi...

Resolved! Dependent Lookup Select Box Causing Slowdowns

Hello,I have an issue that I'm fairly certain I've narrowed down to a dependent Lookup Select Box variable where the catalog item using it, not only takes upwards of a minute to load, but the task generated takes long enough to load that it routinely...

Disable the automatic downloading of attachments

Hi,  Currently when clicking on an attachment link, the attachment downloads automatically. For HR security reasons, we would like to disable this behavior so that clicking on the attachment would open it (as the current "view" link ) without directl...

Resolved! Calculate Depreciation schedule edit

Hello all! Please advise where I can edit the 'Calculate Depreciation' scheduled job.I was able to find the Schedule Item.I need to change the script that uses in this scheduled job.Thank you!

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Nadia7 by Tera Expert
  • 1258 Views
  • 4 replies
  • 1 helpfuls

How to Make Attachment Mandatory in Record Producer ?

I created a Record Producer and want to make attachment mandatory when service changes and before submission of the Record Producer.  When I added one file from record producer then I saw it stored that file in attachment table as sn_customerservice_...

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BlackCoder16 by Tera Contributor
  • 1760 Views
  • 7 replies
  • 1 helpfuls

how to set alphanumeric values on variable field

Hi, How to set aplhanumeric only in variable using on change client script,Please help on this below script is not executing as expected var patt = new RegExp("^[a-zA-Z0-9]*$"); if(!patt.test(newValue)){// error out.g_form.showFieldMsg('cost_center_s...

Request State Stage and Request Item State Mapping

Hi, Can you help me.I want to know the relationship about the Request state Request Stage and State 。Any information to share me?OOTB Business Rule there is information about it,Any other relevant information?

chunn by Tera Expert
  • 990 Views
  • 1 replies
  • 0 helpfuls

Resolved! Workflow Incident task will not advance when INC is resolved

Hi folks, I have created a workflow with a task activity that creates an incident.  Everything is working and the incident is created with all of the fields populated as expected but when the incident is resolved/closed, cancelled, the workflow does ...

Ken Berger by Giga Guru
  • 1788 Views
  • 4 replies
  • 5 helpfuls

Create REQ via rest api

Hi, A third party application needs to create REQ's in SN. This can be done via rest api but the information will be different every time they raise a request. For example, there are a few different catalog items that will be raised. Each one will ha...

User485076 by Tera Contributor
  • 7957 Views
  • 3 replies
  • 0 helpfuls