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How to stop creating duplicate ci Relationship records ?

Hi Everyone, How to stop creating duplicates for (Patches::Patched by) Ci relationship records, whenever new record is inserted when Runs on::Runs Record created, If already there is a (Patches::Patched by) record then updated with new CI relationshi...

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Community Alums by Community Alums  
  • 689 Views
  • 4 replies
  • 0 helpfuls

User can access SP forms without logging into instance

Hi all, I have had the following situation. We utilise contact records for some users so that the service desk can log tickets on their behalf. However they should not have access to the portal or Service Catalog (these are minimal and should go thro...

Andrew Dunn by Giga Contributor
  • 983 Views
  • 4 replies
  • 2 helpfuls

SPM licensing

We currently have ITSM and leverage it for incident management. We have a need to have the same resources who are solving incidents apply time to a task (what we call a project). The requirement is as follows: Customer A has a bank of hours for incid...

Resolved! In Incident Table there is field add two numbers should populate in 3rd field , but the problem is the number should be in eg : 0001 + 0002 = 0003 000

In Incident Table there is field add two numbers should populate in 3rd field , but the problem is the number should be in eg : 0001 + 0002 = 0003 Answer should be in this format  0003   please help me I have written this code in Business rules : ...

Resolved! Unable to use a script include as a search filter

I am on Kingston. I started out with the intention of using a script include to filter for a array of ticket sys_id's. However, I'm testing out using a very simple script (literally just returning a single string which is an existing sys_id, at this ...

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leena5 by Giga Contributor
  • 4009 Views
  • 5 replies
  • 6 helpfuls

ECAB approval process for emergency change management

Hello All, We have an assignment group as ECAB and the group members are 2 persons - a) Test user b) demo user Steps followed : Create New emergency changeSet State as Authorize and select assignment group as ECABSave the change formApproval goes to ...

Resolved! Is it the best practice to use sys_id in Flow Designer Script

HI Team, I am using the below script in Flow designer and it works fine .Could you please let me know if it is best practice to use sys_id of a record directly in flow designer script.If not please let me know the alternatives we can use.   Thank you...

Uttam Sai by Tera Contributor
  • 1748 Views
  • 8 replies
  • 2 helpfuls

Resolved! Additional column(s) in Reference lookup

Hi ServiceNow superstars, This is embarrassing but I can't get this to work...  The requirement is to display Manager next to Assignment group as users search for assignment group in Incident record in Assignment group field. Something like this: I'...

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Resolved! Interactive filter (checkbox)

Hi SNow community,Need your help, im having a hard time. Is there a way to create an interactive filter that shows as checkbox options (incident and request) and depending on the selection the reports are updated.Thanks in forwards