what are the types of errors in transform map
what are the types of errors in transform map and how to resolve it
Forum Posts
Resolved! Change state of incident record to 'Open' using flow designer.
(By using SLA and Flow Designer I want to implement this requirement). 1.I have created one SLA which starts when I changes the Incident state to 'On Hold'.2.According to requirements when the SLA duration completes 100 % then state changes to 'Open'...
Show Field Message for Catalog variable is coming in same line
I have written the code to show field message for catalog variable on load on portal. After the San Diego upgrade the message is coming in the same line as variable. Please find the screenshot for the same. Using below code : var msg = "The message w...
Resolved! Assigning task to user without assignment group
Hi Team, I have a requirement to assign a task to the IT Product Owner based on the Business App chosen in the form. We have 100s of application and its not possible to create a group for it. Also IT product owner will keep changing and also new ones...
Resolved! How to convert the string type of duration into minutes/seconds(numeric) for reporting purpose
Hi, I am having string type of fields which is calculating the difference between 2 date fields and storing into a string type of field.. So, the value appears in the format of days, hours, minutes, seconds. (ex: 2 days, 10 hour, 45 minutes, 20 secon...
Resolved! I Need to a throw and display the catch errors if the condition meets
Hi, I had a requirement to add a throw if the app name is null and in throw i need to display catch message. can anyone pls help me how to write the throw block and display the error message from catch block. Below is the script. try { var recentA...
clicking 'Submit' on Record Producer is not working, instead i am getting logged out from my account
Hi All, I have cloned a record producer as per my client's requirement and customized it by adding different variables. While clicking on submit my account is logging out (screenshot added) than getting created. Have tried many times but the same re...
Resolved! SLA Clock not pausing when in pending state
Hello All, When case is in pending state the SLA must pause. But the SLA clock is not pausing when state is pending. Kindly share any possible reason that might be causing this. Thanks in advance.
Resolved! I want to explore on O-Auth integration.
Hi, I want to explore O-Auth Integration. Can anyone please provide me docs to do step by step O-Auth integration. Regards, Nivedita
Need to load the report manually on dashboard
Hi All, I'm currently facing issue with dashboard for daily work usage. We have recently updated our Filter conditions for these dashboard. I need to load the report manually, any idea to resolve dis issue ?
Field Style Icon change
Hi On Incident form i am trying to change the icon that is used to highlight VIP users. - I uploaded the png file to system UI --> Images - Then Created a new Field style with these values - Table = Incident - Field Name = Caller - Value = javas...
Need help on script on record producer to create a record in table.
Hi All, Having a requirement that after submitting the record producer form, it has to create a record in the table. tried with some script but not working, the record is not getting created on the table. (function() { var rowsInt = producer...
Resolved! How to store json array values into variables using loop?
Request is from 3rd party tool like : "weekoff" : "[{saturday, sunday}]"; then, I have 7 checkboxes named (monday,tuesday,wednesday,thursday,friday,saturday,sunday) on catelog item. and I want to check saturday & sunday check boxes. How to achieve th...
Resolved! How to get requested item number & cat_item in notification (notification is on Request table)
Need to get the requested item & catalog item name in notification body & subject. This notification is taken on request table. help me the way to fulfill this. Thank you.
Resolved! Update SLA automatically based on Affected CI
I have come accross an interview question.Please help me answer this Based on the affected CI selected on the Incident form,the SLA duration should be calculated automatically.How to achieve this.
