How to hide the "show more" and "show less" button on virtual agent chat in yokohama version patch 4

mania · ‎07-30-2025

Hi,

How to hide the "show more" and "show less" button on virtual agent chat in yokohama version patch 4.

Can anyone please help on this, it will be helpful.

Thanks!

Dr Atul G- LNG · ‎07-30-2025

Not sure why you want to remove this, but doing so will negatively impact the user experience.

If a search returns a large amount of data or content, users will have to scroll extensively to reach the bottom or next section — and the same applies when navigating back to the top.

So, it’s better to keep it as it is for smoother navigation and usability.

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Ankur Bawiskar · ‎07-30-2025

@mania

Do you have a valid business requirement to hide those?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader