How to hide the "show more" and "show less" button on virtual agent chat in yokohama version patch 4
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07-30-2025 03:11 AM
Hi,
How to hide the "show more" and "show less" button on virtual agent chat in yokohama version patch 4.
Can anyone please help on this, it will be helpful.

Thanks!
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07-30-2025 03:27 AM
Hi @mania
Not sure why you want to remove this, but doing so will negatively impact the user experience.
If a search returns a large amount of data or content, users will have to scroll extensively to reach the bottom or next section — and the same applies when navigating back to the top.
So, it’s better to keep it as it is for smoother navigation and usability.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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07-30-2025 04:15 AM
Do you have a valid business requirement to hide those?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
