How to highlight VIP user and visible on both Agent Workspace list and form views ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-21-2022 05:02 AM
Hello,
For VIP user please have them highlight and visible on both Agent Workspace list and form views for the below tables: Incident ,Catalog Task, Request, RITM.
Is there any way? or any other possible solution then please let me know.
thanks in advance !!!
- Labels:
-
Agent Workspace
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-21-2022 05:20 AM
Hi @Siddhesh Gawade ,
For the Form view refer to this doc : https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/incident-management/task...
For Workspace ,
the OOB client script "Highlight VIP Caller" has DOM manipulation so it's won't work in workspace
Check this for workaround
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-30-2024 03:59 AM
The linked article unfortunately does not help,