How to highlight VIP user and visible on both Agent Workspace list and form views ?

Siddhesh Gawade
Mega Sage
Mega Sage

‎10-21-2022 05:02 AM

Hello,

 

 For VIP user please have them highlight and visible on both Agent Workspace list and form views for the below tables: Incident ,Catalog Task, Request, RITM.

 

Is there any way? or any other possible solution then please let me know.

 

thanks in advance !!!

 

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Community Alums
Not applicable

‎10-21-2022 05:20 AM

Hi @Siddhesh Gawade ,

For the Form view refer to this doc : https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/incident-management/task...

For Workspace , 

the OOB client script "Highlight VIP Caller" has DOM manipulation so it's won't work in workspace

Check this for workaround

How to display the VIP icon next to the Caller field

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Blobbo
Tera Contributor

‎04-30-2024 03:59 AM

The linked article unfortunately does not help,

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