How to identify if the incident is auto or manually assigned to the assignment group
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07-16-2022 12:10 AM
Dear Expert,
There is a requirement to take the report of all the incident which was auto assigned to the assignment group using the auto assignment rule.
Is there any out of the box flag for identifying incident if it was auto incident to the assignment group or else how can i create a flag when incident is auto assigned to the assignment group.
Appreciate your expert advice.
Regards
SShiva Yadav
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Incident Management
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07-26-2022 12:13 AM
Experts, appreciate your support.
Regards
SShiva Yadav