How to include links of ticket in excel report sent via scheduled job?

[dmi95]

Hello All,

We are building a report on closed tickets and it will be sent to requested user via schedule job.is it possible to include the ticket number with a link instead like a string in the excel sent via scheduled job?

INCXXXXX- This should be a clickable link in the report users receive.

Is there any way to do it apart from giving direct access to the report for the users?

[Saurav11]

Hello,

I do not think there is any OOB way, however you can create a field and add the link of the incident to the field so when you pass the excel report you can add the field as well to the report which has the link. please check the below post:-

https://www.servicenow.com/community/it-service-management-forum/can-i-include-link-information-to-t...

Please mark my answer as correct based on Impact.

[dmi95]

@Saurav11  Thank you for the response

[Saurav11]

Hello,

If my answer helped you can you also mark it as correct.

Thanks.