How to limit most viewed articles for a specific knowledge base and to filter for 90 days

PRAVALIKAREDDYL
Tera Contributor

Hi, 
i have a question to ask, whether the OOB widget Knowledge most viewed articles, is it gives the articles that are viewed in that past 30 days and where can we find that filter condition, can we restrict the knowledge bases as well, like only i need to restrict it to self-service knowledge base and filter for 90 days?

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@PRAVALIKAREDDYL 

it's this widget "kb-mostviewed-articles"

I believe the filter is defined in platform level script include SNC.KnowledgeHelper() and we cannot do anything here.

kb most viewed widget.gif

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader