How to make chat available based on the time in schedule

[RiyazAhamed]

Hi All,

I am new to service-now, I have a doubt. I need to make the chat button available for the customer between specific time based on the time mentioned in schedule like"5|Mo-Fr 0730-1800|IN" how to do that.

Thanks

[Bhavesh Jain1]

Which chat button you are talking about?

The one you see in ESS or non ESS portal? Screenshot will surely help.

[RiyazAhamed]

ESS: marked is the chat link which need to available to click if the schedule time is "5|Mo-Fr 0730-1800|IN" the time will be change according to the customer/company which is in the list

[solutioningnow]

Hi Riyas,

Instead of trying to hide the chat support option from the ESS option; it would be better to apply schedules to the chat queues based on the time-zones of each.

You can define the schedule on the Chat queues as shown below.

When a user tries to access Chat Support from the ESS Portal during the non-business hours; a pop-up would be displayed as below.

Please mark answer as correct/helpful, if it was really helpful 🙂

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

[RiyazAhamed]

Thanks for your response, The message is coming after clicking the chat icon, But user wants its color should be changed to red, when it is not in the schedule time period otherwise it should be green. How to achieve this using script.

Thanks