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How to make OOB attachment for the cases public/private based on user's selection

SunandanaC
Kilo Explorer

yesterday

A user who is a fulfiller for a particular case, when adds an attachment, there should be a capability of choosing the attachment public/private. If Public, then attachment should be visible to all who all have the access for that case. If Private, then attachment should be visibile to only fulfillers like worknotes. How can we acheive that both UI and workspace. Because OOB functionality for attachment is Public.

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Ankur Bawiskar
Tera Patron
Tera Patron

yesterday

@SunandanaC 

there is no OOTB feature for this.

you will have to come up with custom solution for this

see this

How to make Attachements Private or Public. 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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