Is there a way to make attachments Private/Public on Incident form

[Preeti4]

Hi All,

I have requirement to make attachments Private/Public for example on an incident, analyst want to make 1 attachment as Private and not visible to end user out of total 4 attachments so I need ability to mark each attachment to Private or public and based on that I will write ACL.

Has anyone implemented this, I have requirement where I need to add one check box on Attachment form which changes value (True/False) based on selection, in a field on Attachment table (created a new check box field on attachment table to identify which attachment to be restricted ). Please let me know how can I add a check box on Attachment form and how can I pass value from that check box (when selected as 'true') to attachment table.

[Ahmmed Ali]

Hello,

One way is create a check box named "Private" on sys_attachment table. then add the incident>attachment related list on incident form and add the check box on the list in form.

create a ACK that if check box is true and ITIL role is required to see the attachment. This will restrict end user (without itil role) to see those attachments.

Let me know for any query.

Thanks,

Ali

[Ahmmed Ali · Accepted solution]

[Preeti4]

Thanks Ahmed. This sounds a very good solution. Let me try and come back you.

[Michael-PHL]

Did this work for you? We are looking for the same thing.. 🙂