How to make the assignment group mandatory

Pooja Khatri · ‎04-06-2021

Hello All ,

I have a requirement , where I need to make the assignment group mandatory field and also when the assigned_to value changes the assignment group should become empty and it should become mandatory again.

Can anyone help me how I can configure this on the client side.

Thank You in advance !!

Ankur Bawiskar · ‎04-06-2021

Hi,

is the field on form or not?

please share client script screenshot

if that doesn't work then use this normal client script on sc_req_item table

function onLoad(){

	var itemName = g_form.getDisplayBox('cat_item').value;
	if(itemName == 'Your Item 1'){
		g_form.setMandatory('assignment_group', true);
	}
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Community Alums · ‎04-06-2021

Hi,

You can make the field mandatory by using the setMandatory().

And for clearing value you can use clearValues()

And for checking that the assigned_to value changes you can use onChange client script for assigned_to.

Regards,

Priyam Kaushik

Pooja Khatri · ‎04-06-2021

assignment group and assigned to are fields of the RITM .. with the onchange client script I need to select the variable on which it should be applied .. and the variable is not on the Form .. I need to do these changes on the RITM

Sooraj Singh3 · ‎04-06-2021

Hi Pooja,

With OOB reference qualifier an user will be able to choose assigned_to user only from currently selected assignment_group, so in case you need a new assigned_to user first you have to select a corresponding assignment_group

Or you are not using this configuration ?

Amit Gujarathi · ‎04-06-2021

Hi Pooja,

Its quite simple using client script

Please look at the below screenshot for the implementation

RRegars,

Amit Gujarathi

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