"Knowledge - Approval Publish" workflow does not have any conditions specified but appears to be running since the approvers in this workflow have been added/edited and are engaged when a knowledge document to set to publish by the author. What is t...
We have a requirement to exclude some Assignment Groups from receiving SLA warning and SLA breach notification.Not all groups here have SLA defined so we need to exclude those from receiving the notifications.Tried with this condition in the "When to...
We have begun implementing the CAB workbench to use for our weekly CAB meeting and have run into a roadblock with access. It seem that the CAB workbench portal is designed to be used exclusively by itil users. We regularly invite our business users t...
We want to provide a user friendly UI to create implementation task (custom object) on change record. So far, we are happy about the embedded list layout and function, and user can easily document the implementation task. However, when the task needs...
I have a client script from where iam passing some value, var test = 'please DO NOT click'; so now in the above string i want 'DO NOT' should displayed in red color? how this can be done?
Hello Everyone, I am facing weird situation where in dev instance field is available in form design and form layout. But where as in test and production it is visible in form design but not in form layout. What could be the reason for the same.
I have a requirement to restrict a date field. This is for a Service Catalog Item. The variable is target_date. We need to set it up so that the target date selected cannot be in the past and needs to be 30 days or greater from the current date. I...
Hi All,I have only seen a handful of questions regarding this, but no real resolutions. What I would like assistance with is when a end users come to the Service Desk to leave their equipment, I would like the technician to be able to print a label d...
Hi everyone, I have a client where I had to create a customer satisfaction survey (which is finished), but they want the survey to be sent out every 5th item that has been resolved/fulfilled/closed within the incident, requests, and work order tables...
What is the difference between creating sla for "problem" table and creating sla for "problem_task" table? Which sla really shows in the problem "related list"? and why?
Can I use Glide Record on Script of Catalog UI Policy? I was instructed not to use Glide Record, but to use Glide Ajax on Catalog Client Script. (Unable to get table record) I want to know the division of GlideRecord and GlideAjax.
When there are no standard changes in the system yet, and an itil user clicks on Change>Create New>Standard Change, they get a "Not Authorized" message. When someone with the admin role does the same thing, they see an empty catalog. When a standard...
Hi All, I have created a custom table. and the requirement is if i submit the record in that custom table, a notification should be triggered and when i open that notification it should have a button named "take me to the record" when i click on that...
Hi, I am trying achieve the below functionality of expand and collapse functionality of variables, can anyone please suggest how it is possible through widget. Thanks!
Hello, I am looking to populate incident description based on the variable selected from the record producer. Currently, the script is working as it should but because I have several select box type variables for zone, I am not able to get others to ...