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Resolved! ACL's not created by default for the table.

I created a scoped application. While setting up the application I created just a single table (Leave Request). After the setup I started working on the table and created new fields and then moved on two create 2 new tables(Leave Bucket; Leave Calcul...

Community Alums by Community Alums  
  • 2712 Views
  • 5 replies
  • 2 helpfuls

Provide break between lines for question in variable

Hello, Can anyone please help me on this how to break the lines so that it will show correctly in service portal. I have one variable of type select box. I need to give break between lines in question. In self service it is showing correctly as shown...

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pritimayee by Tera Contributor
  • 1520 Views
  • 2 replies
  • 0 helpfuls

Closing child Incidents of an Incident that is a child of a Problem

We have a business rule that resolves child Incidents when the parent is resolved. We also have a business rule that resolves child Incidents when the parent problem is completed. What we can't seem to achieve is when the problem is completed, that c...

TJ29 by Tera Contributor
  • 5062 Views
  • 4 replies
  • 1 helpfuls

Resolved! Add to Cart is missing on catalog forms

Hello All,There has been a strange issue on my instance. Add to cart is completely missing on catalog forms. Earlier, we used to have the option as usual. I have tried these but no luck. 1) No Cart is set to false2) Portal Settings are fine3) No rece...

Rajendher1 by Tera Expert
  • 1446 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to know my instance client secret and client id

How to know my instance client secret and client id.. I'm integrating two service now instances, so I want to provide "one instance client id and client secret" to the another instance, so please help me how to get those. . . . @Ankur Bawiskar @shlok...

Rithvik by Tera Contributor
  • 19404 Views
  • 4 replies
  • 12 helpfuls

Resolved! Copy Description (HTML) content to ootb Description (String)

I had to create a new Description (HTML) field, so the Service Desk agents can use the field with style formatting (bold italics...). However, for reporting purposes across the company we use the ootb Description (String type) field. I would like to ...

Sam196 by Kilo Expert
  • 2884 Views
  • 9 replies
  • 9 helpfuls