Good Morning, Please can someone advise, within the Agent workspace incident view we would like a few sections auto minimised as they are not always used and just an extra step in workspace agent for the SD member to fill out/scroll through. Can you ...
Approval from manager in flow designer.I am having one variable in catalog item as request_type inside that I am having few choices/category. When user select project create and project modify then only he will ask for approval and the once approved ...
If Logged in user is belong to one of the group "RMA Approvers" or "Network" then that records only need to be display to that logged in user, not display all available records. i have created ACL,not working.
Hello, I have an async business rule which splits an array from a field and creates multiple records according to array length using for loop. This is working fine. However, records are inserted at once without any delay. I wanted these inserts to ...
we have this code in the server script of a widget. This will do - when a approver rejects the request he will type some message and this is assigned to work notes and comments. But the issue is sometimes(may be like once in 10), work notes and com...
HI all, I need to add SLA field to the incident and task_Sla tables . I tried by adding sla field to Task_sla but it's not showing anything. Any solution. thank you
Hi, How to get the number of open tickets assigned to the current assignment group and have to display a message like-"The assignment group has (this number of)tickets open"? Regards, Akhil
I have a requested item that has a requested for variable. It's set to default to one certain user because no others are able to access this catalog item. The problem i'm having is the request summary screen is defaulting to ME after I submit the r...
Hi, Has anyone ever done integration with dynatrace application? I've an issue connection. I've done integration following this guide : https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations/problem-notif...
Hi, We have a feature, if the users sends an email to ServiceNow, then automatically incident ticket will be created. But some of these incidents will be managed as Catalog Task instead (i.e we want to convert it to Service request) Regards, RajakS...
Hello All,I have written a catalog client script and script include nut getting an error message.There is a JavaScript error in your browser console Unhandled exception in GlideAjax in Service Portal Please let me know how can I solve this. Client sc...
HI all how can we change or add fields in the reports list view and how can we sort based on assignmnet group. here i have a requirement that i want to sent multiple reports in one mail that i was done only thing is i want to change or add some fiel...
I am planning to include this functionality of automatic routing of incidents in agent workspace . Please help me with the below question Advanced Work Assignment for Incidents com.snc.incident.awa is part of ITSM Standard or Professional?
Can anyone please help on the below requirement. I have date field variable named assignment date. Another date field variable is expiration date. Users should be able to select the expiration date between today's date to assignment date + 6months.Th...
Hi All, I am using Catalog: ABC Variable: Please Attached CSR Type - Attachment Requirement: How to only mandatory Attachment .csr file
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