We created a custom Inbound Email Action that determines if an email sent directly to our instance email is from set of users allowed to create an incident directly via email. Users not part of this will not receive anything as such we need to mark the email received as "received-ignored" type. How can we implement this, currently I tried using current.type = "received-ignored"; current.update(); but it inserts a new record on email logs instead of updating the received email.
We also need to write a message on the email log so that when you view the email log, there is note on what the inbound action did.
