How to modify the Standard Change task short description ?

[Community Alums]

Hi everyone,

We use the default ServiceNow Change Flows. When we create a Standard Change, 2 tasks are generated for the implementation step (Flow "Change - Normal - Implement", subflow "Change - Implementation tasks").

Unfortunately, our users are French and just want a translation of the short description and description for these 2 change tasks. Ideally, to be able to fill in these fields according to the user's language.

I see that we can create "Standard Change task templates" but this allows us to create new Change tasks as soon as the Change is created, not modify the existing ones.

Is there a solution without having to create custom Flows?

Thanks

Chris

[Dr Atul G- LNG]

Hi @Community Alums 

I think custom flow is only way. 

@Sandeep Rajput any thoughts. Can we use sys message ( something)

[Sandeep Rajput · Accepted solution]

@Community Alums Try creating an onBefore Insert Business rule on Change Task. Change the description and short description on the basis of Assigned To user's language.

Hope this helps.