How to Not Require Assignment Group on Problems only?

[Jon Collins2]

Hi Folks, We have started using Problem Management recently; however, IT leadership would like assignment group to not be required/mandatory on the form submission for Problems. Since the UI policy that enforces assignment group is applied at the parent [task] table, what would be the best way to accomplish this? We only want assignment group not required on Problems. 

I've already tried adding a condition to the "when to apply" of the UI Policy, but this did not fix it.

Thanks in advance for your help with this!

[chrisperry · Accepted solution]

Hi there,

That "Make assignment group mandatory" UI policy you made your update to is not the configuration that is making Assignment group mandatory on your Problem form (unless you updated it to set Inherit = true).

OOB Inherit = false on that UI policy which means it will not apply to tables extended from task such as problem, incident, change_request, etc.:

Have you verified that Mandatory = false on the Assignment group column? Also since that field resides on task table have you verified if there are any dictionary overrides on the Assignment group column for the Mandatory setting?

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

[Jon Collins2]

Thanks Christopher, this was extremely helpful in diagnosing this. I appreciate it!

[SumanthDosapati]

Hi @Jon Collins ,

1) If the field is made mandatory with a UI policy in task table then :

> In that UI policy, go to advanced view, UnCheck the 'Inherits' check box so that it will not be applied to child tables and apply individual ui policies for child tables.

> If you dont want to UnCheck that inherits field then in the same UI policy on task table, add another condition that task type is not Problem.

2) If the field is made mandatory from dictionary level then use dictionary overrides.

Mark as correct and helpful if it solved your query.

Regards,

Sumanth