hello, I had recently posted a question regarding how to create a sign out sheet which would tie into a stockroom, but deleted it as I've decided it would be best to simplify what I'm trying to achieve through the stockroom itself. I have imported a ...
We are attempting to use the task.order field as a secondary work option for RITM tasks. Meaning that they select the priority but if there are a large number of that one priority to order them based on the task.order as an option on the task form so...
I am looking for some direction. We are not quite ready to move to electronic signatures for our equipment approvals (due to our Purchasing Dept. not being ready) so I am trying to find a better way to get these requests into Service Now. Our current...
Hi,Reaching out to get ideas on how others have implemented recurring changes. We have Planned, Emergency, and Standard Change Types but I am trying to brainstorm a better way to handle changes that occurr weekly, monthly, thrid week of the month, et...
I am trying to set up access to allow group managers to add/remove users from their groups. I have attempted to create ACL's against sys_user_group but have been unsuccessful. The group managers need to be able to add/remove users to the groups, but ...
I'm trying to import a bunch of xml records generated from deployment tool sas part of a cmdb implementation.No problem with picking the node (module) I want and creating import set columns for each of the children. However, the name of the module is...
Hi.I have been reading the wiki page below:http://wiki.servicenow.com/index.php?title=Administering_Application_Menus_and_Modules#Example:_URL_Module_that_Opens_in_New_WindowIt say's to add "_blank" in the "Window Name" field to have the url open in ...
I could use some help. I have downloaded the ServiceNow API, installed it and downloaded all the required Perl modules that have been suggested - I think. When I try to run a simple script I get the following error;500 Can't verify SSL peers without ...
Hi guys,We have list called 'Incidents by SLA', this is referencing the Task SLA table and displaying information to the user such as Actual Time Remaining as well as a RAG Status field we have implemented. The issue however is that this list does no...
We are in the process of implementing ServiceNow here within the Org.Within Incident, we have set up somewhere around 140 CI's with various (what we think are) basic Sub-Categories (Access, Connectivity, Error Message, Hardware, Security, Performance...
Hi,In "My approval" I have a hover icon to display the requested item form. when I tried to hover a mouse, I can able to see fields only above form section, meaning form section & related list are not visible.Is there any way I can display the Form s...
I am very new to CMDB implementation. Today, I loaded computer CSV file into ServiceNow instance and created transform map (see the attached screenshot).I performed transform and all records are transformed into computer (cmdb_ci_computer) table. How...
This shows up in all our environments except Production. If you go into Service Catalog and Items and then go to Personalize Related Lists I have a "Metrics" that i've added. I can't find that in production. I do see the Metric Definition area just n...
I took out the default on the Urgency/Impact fields to force my technicians to think about the priority and set it properly. Since this has been done, we are having an issue with inbound emails setting the priority to Critical somehow. It doesn't hap...
Help text is being purposed on Restart Change Activity UI Action (As it will be doing different tasks at different stages).Please find the attachment for details.It is possible to add help text for UI Actions similar to form fields using Hint field. ...
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