How to open RITM and SCTASK when running Open a Catalog Item (SP) via ATF

Gian1
Tera Contributor

I am trying to run an ATF scenario where Open a Catalog Item (SP) and have a Order a Catalog Item (SP) as submit. 

When we open an existing record, it fails to open SC_TASK

Any ideas?

9 REPLIES 9

Hi Ankur,

 

This is my step 4: Open an Existing Record

 

And I get the error message 

 

FAILURE: Failed to open the 'sc_task' form with id '6ce8238adb628950e41fc773059619a0'
Table 'sc_task' does not have a record with id '6ce8238adb628950e41fc773059619a0'

 

find_real_file.png

You need to open existing record by giving condition as RITM sysId

can you share your steps

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

There is no section to add any conditions as you can see below;

 

find_real_file.png

Hi,

you want to open catalog task or RITM form?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Gunturi Haribab
Tera Contributor

In the same scenario, I have to open both the SCtasks simultaneously and I have to close them. How to do that in the ATF?