How to order Catalog Items from REST API Explorer?

bUnAi · ‎05-12-2020

Hi,

I am trying to order a Service Catalog item using REST API Explorer.

But I don't know how to set values in REST API Explorer.

So please let me know what value to enter in "Path parameters" and so on.

Regards,

bunai

Ankur Bawiskar · ‎05-12-2020

Hi,

please check below steps:

1) from left nav open REST API Explorer

2) from namespace select -> sn_sc

3) select buy item API

4) give sys_id of the catalog item

5) give body as RAW JSON; ensure you give your variable names; I have given group with value as group sys_id

{
       'sysparm_id': 'a96250e407d01410540bf2508c1ed014',
       'sysparm_quantity': '1',
       'variables':{
       'test': 'hello',
       'group': 'd625dccec0a8016700a222a0f7900d06'
       }

}

Buy Item (POST) -> give sys_id of the catalog item in the URL

https://instanceName.service-now.com/api/sn_sc/servicecatalog/items/a96250e407d01410540bf2508c1ed014/order_now

Request Body: highlighted in bold is sys_id of catalog item

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎05-13-2020

Hi,

you will have to set it manually;

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

bUnAi · ‎05-13-2020

Hi,

I understand!

Thank you so much!

Regards,

bunai

Ajay Ch · ‎04-26-2023

Hi Ankur,

In This context. How can we set “requested for” apart from sys_id and how can we add attachments to the RITM.

Thanks,

Ajay Chinthamani

Mudugal Akhil · ‎05-10-2024

@Ajay Ch @Ankur Bawiskar

Did you get any solution for this - "How can we set “requested for” in the RITM ? Through above payload."

Priyanka Vasant · ‎05-12-2020

Hello,

Try the below link that might help you.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0686272

Mark helpful or correct based on impact.

Regards,

Priyanka A.