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How to populate Breach Time to the Incident List view

Vrushali6
Mega Contributor

‎01-06-2022 10:17 PM

Hi ALL,

I want to show SLA breach time which is on Task SLAs table to the incident list view.

can anyone please help me with this.

 

 

Thanks & regards,

Vrushali

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Kalyani21
Mega Guru

‎01-06-2022 10:35 PM

Hello Vrushali,

You need to use Business time left field to determine if an SLA is breached.

Please refer following link for more information.:

SLA INFO

Mark the answer as correct or helpful ..!!

 

 

Regards,

Kalyani Shaha

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