How to populate KB HTML Field via script

[Priyanka132]

Hi All,

I have been trying to create kb article from problem. I see the values on the field - Article Body (html field on kb) is taken as a plain text eventhough the incoming values from problem are line separated.

Any suggestion how can this be fixed

1. Problem

2. Knowledge created without lines

3. Business Rule

var gr= new GlideRecord('kb_knowledge');
gr.initialize();
gr.short_description='From Problem';
gr.text=current.description;
var obj =gr.insert();

gs.addInfoMessage(gr.getDisplayValue()+' : has been created');

Thanks in advance

[Deepak Ingale1]

Normally KB field gets populated from work notes which supports HTML , any specific reason you are using description?

[Priyanka132]

Thats true, I was using the description field just for testing purpose

[SanjivMeher · Accepted solution]

You can try

var gr= new GlideRecord('kb_knowledge');
gr.initialize();
gr.short_description='From Problem';
gr.text=current.description.replace(/\n/g,'<br>');
var obj =gr.insert();

gs.addInfoMessage(gr.getDisplayValue()+' : has been created');