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Follow up task from customer satisfaction survey result

Hello, We currently have a customer satisfaction survey set up for incidents. I have an objective to get a task to generate when a negative survey result has been received so that the manager of the assignment group the incident was assigned to can f...

Abbie4 by Tera Contributor
  • 1131 Views
  • 1 replies
  • 2 helpfuls

Copy attachments to the variable's value in a table

Hi Community, I want to copy attachments for variables value.  Attachment added on database_oat_certificate variable should copy this attachment to the servers added in server_name_s variable. Also, the attachments which are added on lot of variables...

List the tables contained in a workflow

Hi, I would like to know which tables a workflow contains. Can someone tell me how I can see which tables are associated with a specific workflow? Thanks

Riaz3 by Giga Expert
  • 1387 Views
  • 1 replies
  • 2 helpfuls

List Collector Restriction

Hi, Can someone please help me on the below script.Based on the what type of restoration do you need i need to restrict the select the server names variable(The type of the variable is List collector).EX: If the option is Full VM i can only select 5 ...

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nikhitha24 by Tera Guru
  • 174 Views
  • 2 replies
  • 0 helpfuls

Unable to open Incident page in Service portal

Hi Team, By mistake we have deleted the Incident page. And we have restored back but Incident page is not opening. When we have clicked on Incident number it is redirecting to home page it self. Can anyone help on this please. Screenshot attached for...

babbi by Tera Expert
  • 273 Views
  • 2 replies
  • 2 helpfuls

Resolved! how related list respond to the click on values

Hi All, do we know how related list opens form specific to the column when we click on any of the value. For example , Approver list on Change form, when we click on Requested in the State column it opens sysapproval_approvers form. Similarly when we...

Resolved! SLA Scenario

Have You Work On SLA’s If Yes Then Suppose There Are 2 Users One From Japan And One From India Sla Trigger From The India Locations What’s The Time Shows For The Japanese Users? On The Basic Of Time zone How Can You Achieve It?

Ajai007 by Tera Contributor
  • 292 Views
  • 1 replies
  • 0 helpfuls

Embedding a custom service portal in Microsoft teams

I am trying to follow these instruction to load a different portal other than the employee center and am stuck on step 4 where it is asking to provide the value of your custom portal in Value field. I'm not sure what value it is talking about.  Would...

Service operations workspace investigate tab

Hi All,I am referring for SOW and I found the below link for it's feature. https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-release-updates/ta-p/2627328 Here I had one doubt that how to get investigate ta...

Neeraja1 by Tera Contributor
  • 693 Views
  • 2 replies
  • 2 helpfuls

integrete contextual text with open AI

In the contextual search menu, whenever we are raising an incident, for example, "Outlook not working," if we write this issue in the short description, it should display the knowledge articles related to fixing issues related to Outlook. Now, my tas...

ssiddiq by Tera Contributor
  • 416 Views
  • 3 replies
  • 0 helpfuls

UI Action size changed or Shrunk after upgrade

Hi folks, Recently the instance got upgraded to Vancouver. From then the UI Actions are shrunk in size or got smaller like we could not even read the UI Action names. The buttons are configured in custom table in custom application, this issue happen...

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praneeth7 by Tera Guru
  • 448 Views
  • 2 replies
  • 0 helpfuls

Predictive Intelligence:Error while training solution

The use of the semantic intelligence function. If you have any experience with verification and experience, please let me know. 1.The result of intelligent learning shows "Error while training solution". By checking the log, it is found that the repe...

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ddd by Tera Contributor
  • 1508 Views
  • 7 replies
  • 1 helpfuls