Currently we use a reference qualifier to determine what fields are available in a reference field. I have not found where I can do the equivalent to an If statement for it. This filter works for every choice except one choice. If they pick that ch...
Hello, I am creating multiple catalog items which all use a shared variable set. I am looking for a way to set a Reference Qualifier Condition via a Catalog Client Script. Is this possible and if so how do I code it? Thank you, Joe
Hello All, I have an requirement where user will put User name (email Id or name) in the body of the email ( for eg ; User name xyz@gmail.com ). We have to set the user name as the caller of the Incident.
Hi, I have created 3 variables(Impact, Urgency and Priority) in a record producer. I want priority to be populated depending upon the Urgency and Impact values. Basically it should drive Priority Matrix( Priority Data Lookup rules) and how it drives ...
Hi Everyone, We have requirement to create a custom table for Categories.Which have fields like Category Name, Environment and Roles Required.We have multiple categories, environments and roles. For this we have created a custom table with the three...
Presently, a separate email is sent out to approval group members for each Related CI of which they are part of , which is resulting in high number of ServiceNow notification, I like to have 1 email sent to an approver for all the Related CI approval...
User is unable to access ServiceNow® Agent - Intune in iPad pro. The following pop up appears. Is there any other way to access the application without admin approval?
Hello everyone,I need that in my alerts, which have Zabbix as the Source, not only the existing description appears but also the description of its trigger (MetricBase Trigger Definitions).Here is an example with any alert:Alert0933739:zbx_snmp_chkp_...
Hi All, I am trying to set User Criteria for catalog form like if login user is manager then form will be accessible for him. trying this code but no success, your help will be appreciated. Script code - function checkIfManager(){ gs.log(gs.getUse...
On the User's form, 'Password' field is not visible.How should I set it visible?
Hi, I can hide "New" choice option from State field in incident list.I try this with client script and ui policy with script with g_form.removeOption('state', 1); gut it doesn't work. Somebody can help me with this?Is it possible? Thanks in advance.
Hi All, I have used g_form.getControl() method in client script, as it's not a best practice. If there is any alternative for DOM manipulation, reply back on the post. It will be really helpful. Thank you!
People have configured ldap server to make users & groups sync in place b/w SN and AD.the sync is taking place for every 5 minutes? but an incident is raised saying that despite he is there in AD his account not found in SN users. when i went back ...
Hi Team,I have a requirement in the catalog variables 1.variable name : Operation ,Type: select Box , Values - New, Update, Remove2.User3.Place4.City5.Address6.Other details If Operation is selected has "New" then place, city and address needs to be...
Hi All,I received this email,but I don't know why I received.when the event 'collaboration.notify_offline_user.group' is fired?And how to solve this?Please help.
