Resolved! How to configure SLA timer in Playbook experince
Hello All How configure Sla timer in playbook experience
Forum Posts
How to Customize the Polaris Header
Hi Team, We have enabled the Polaris UI and we want to customize the Header in the UI. We are looking to add a HyperLink in the Header. Kindly let us know if anyone has tried it. Thanks Sai Krishna
RITM using same "requested for" in all item that was ordered under same request
Hi Experts,I have multiple RITM which is under same one request, but for all the RITM's requested for is setting Requested for that I select while checkout. we want to set separate requested for value for each RITM based on the user variable in RIT...
How many password reset we did globally
Hello, I have a requirement to find how many password reset we performed globally in our instance over 1 year. Is there any way this can be done? Thank you so much,Teodor
Resolved! Column Level encryption
Hello, Can someone please assist in clarifying these queries on CLE?1. Platform encryption - Is it the same as CLE Enterprise?2. CLE standard provides max of 5 modules to create [Field encryption Module], which means max 5 keys can be generated. I tr...
REST API Method
Hi All, We have a requirement to delegate mailbox to user. For this we are using Microsoft Graph REST API v1.0. (https://learn.microsoft.com/en-us/graph/overview?context=graph%2Fapi%2F1.0&view=graph-rest-1.0) I have created an action where I will be...
Assignment group in tasks
Hi, When choosing assignment groups for assigning a task, in the lookup pop up, only active assignment groups and groups with active group members should be displayed. Could anyone please advice of how to make this possible?
Challenges with Passing caller_id Phone Number from UI Page to Script Include for OTP Verification
Hello ServiceNow Community, I'm encountering a challenge with a feature I'm implementing, which involves sending an OTP (One Time Password) to either a personal or business phone number associated with the caller_id of an incident record. The process...
Resolved! Script is not working for the approval
Hello everyone,Good day I have the requirement to Tigger group approval based on the selection of the value on the look up select box variable.example:in the list collector i have 1,2,3,4,5 as the choices. I have the specifically approval for the cho...
Inbound configuration (update record by email type- New)
When we submit catalog item (in flow we added send email action) ritm will be created , so once catalog is submitted email will be sent to email id xyz@gmail.com. After email was sent there will be a team who will send us mail like it's was sent succ...
How to pass Impact and Urgency variable values from service Portal to RITM form?
I have crated 2 variables in service portal form as you can see in the below screen shot. When I select values of Business Impact and Business Urgency then on submit click I have to pass these value to RITM form and in RITM form there are 2 fields Im...
Notification not working in scoped application
HI, I created a scheduled job in scoped application which based on the expire date email will be sending in advance for alert.the day calculation i havent shared here, but i am able see the logs but notification is not getting triggered. Forexample :...
Resolved! Hide/Show related list tab
Hello Community, How can I hide/show a particular related list for a certain group/user
update the list type field on a parent incident with multiple child incidents with unique values
I need to update a parent incident list type field with values from multiple child incidents. Each child incident is meant to pass a unique value to the parent incident to aggregate the vlaue in the parent incident. My script updates the parent incid...
Resolved! How to create a new related list tab
Hi community, I want to create a new tab customised on the related list ticket record. How can I achieve this?
