How to post an email response to the Activity of the parent RITM

[lexdiaz]

Hi Community,

I have enabled the option email in the SCTask form, in such a way that end users(fulfiller) can send emails directly to the requester, therefore I have this inbound action that is triggered when a requester replies back to xxxxxxx@servicenow.com email with additional comments on SCTASK

End users can see sent/received e-mails activity in activity log on SCTask form.

BUT I want that when an end user sends an email from SCTask form, the replies of the requester go to the RITM form in the activity log.

How can I modify this script to achieve it?

Thank you

Lex

[Lisa LeMaster]

when you say please try that code..do you add that in addition to what is shown the first image or replace that with this?