Service Operations Workspace Scripting (After clicking visualization, the list below should update)

Flow designer

There is variable call Name in my service catalog item. Name is reference field. Flow conditions:In name field whoever user is there, that user manager is 1st approval.And next assignment group is 2nd approval.Require flow designer for this.

Survey will be trigger at the end of each month

Hello, We have a requirement that the Survey will be goes out to VIP's at the end of each month with out any incident or request closed conditions. I have created survey and notification but unable to insert the event  getting error attached screensh...

How to update the one table data into another table.

i have pulled the asset data from Intune system to ServiceNow into one table ( intunedata) by using the intune spoke now i want to load the data from intunedata table to alm_hardware table with transform map.  Please let me know how can we do that , ...

Report created via report source

Hi, I have inherited a report/dashboard with multiple widgets created using Data = report source. I have given access to certain users to this report/dashboard but I am getting "Access to this content denied based on report_view ACLs". P.S: this repo...

Unable to format 14/08/2021 00:170 using format string yyyy-MM-dd HH:mm:ss for field start_date

Hi All, I am getting error while importing change records using transform map. Please suggest? com.glide.db.impex.transformer.TransformCoercionException: Unable to format 14/08/2021 00:170 using format string yyyy-MM-dd HH:mm:ss for field start_date ...

Set contact type to self service

Hi, I have a requirement to set the contact type on the Service request to 'Self-Service' if the request has been submitted via ESS portal. How this can be done? Any help will be appreciated. Thanks in advance!

Email filter - action script generate two duplicate emails

Hi Expert, I defined an email filter to send a bounce-back notification email to incoming email sender which is outside our domain, and move the email to junk folder. But in the action script, no matter I tried to trigger an eventgs.eventQueue("Notif...

Fetch records with query(startdate is greater than end date)

Hello Team, I want to fetch the records(start date is greater than end date) from the table which contains more than 300 million records. What is the best way to fetch the records from this big table. query should be "start date is greater than end d...

Agent workspace logo different for some users

Hi,    After setting agent workspace custom logo,    admin is able to see the custom logo but for some users, they are not able to see custom logo rather able to see the default NOW logo, in agent workspace header.    Is this because of domain separa...

If i use the getReference in client script it is not working as expected please find the Script

Hi,If i use the getReference in client script it is not working as expected please find the Script.here if i select configuration item then location of the configuration item should be populate in the assignment group  var ciRef=g_form.getReference('...

Request not found when submitting support request from record producer via Service Portal

First I hope everyone is faring well during this global event. I have record produce which is pretty much the out of the box to submit the initial incident request for support. Lately, when a user submits this via Service Portal they will see the fol...

Autoclose RITM after 15days

Hi,  I have a catalog item and tickets related to this catalog item will be created automatically through databased. Now the requirement is to auto close these tickets after 15days of creation. Is it good practise to use 'Wait for duration' action in...