My ITIL users can create "Normal" and "Emergency" changes just fine.I have created a new "Standard" change template, but when they try to select the Standard change from the list, they get the "not authoized" message. I even gave one a "change_manag...
Hi Team,I am working on catalog item in which we are using multirow variable "DL-DLP name" so we want create parallel task from flow designer according multi row variable set.Means If there are 6 row or 7 row so according that 6 or 7 task should be c...
Hello Expert, I want to provide Service Operation Workspace for non itil user, I have updated below ACL with 'sn_sow.sow_user' role and user also have the same access (sn_sow.sow_user).When I test with user, user able to see the Service Operation Wo...
Hi Everyone I am looking for some help with the on-call scheduling functionality. The way we have it set up is as such; We have an On-Call Schedule set up for a Resolver group. In this schedule we have a primary and secondary roster, with members of...
How to amend first level card in overview page.I want to add a field (configuration item) to show in the card.
Hi All, I have created new workspace for a scoped application. It is OOB workspace only, I have not modified anything in the workspace, now users want to remove the critical tasks from the homepage of workspace. How to achieve thisCan anyone please g...
I am working on a plan to get notifications when a user leaves the company. We have multiple areas (CI owners/assigned to, CI class owners, assignment group mangers, queue owners, queue managers, Asset group owners/assigned to... I think you get the ...
I am new to ServiceNow and I am looking for documentation or guides on how to achieve the following within ServiceNow. We are in the process of implementing APM and now have our Business Applications configured. How can I create/insert contracts for ...
I would like to like to make the business phone and mobile phone fields only accept the following format:(xxx) xxx xxxx. I understand the old Phone Number field data type "inherits from a string". Problem is I cannot find any entry with "phone" u...
We are using the oob classes and need to find a class which represents the integration dependancy between two systemsexample we have application 1 that integrates with system 2 - we want to record that integration be it whether it is a FTP transfer, ...
All, I have an issue going on when a user replies to an email on the Task form. When the user replies to the email sent from the task and there is an attachment on their response, it is not being saved to the task. How can this functionality be enab...
Hi All,I have created new field 'Owner' on the Schedule Entry table.I want to link this field with 'Owner' field on Events List [u_maintainance_blackout_change] table.That means whatever I am selecting the owner in one table should reflect in the oth...
Hello, I have a requirement to change loading image in Service portal, has anyone done that before ? Please help! Regards
we are currently in Rome version. We have purchased 5TB space. however, we have over used it. We want reduce the size by 3TB. We have data since 2016. Kindly help us with best method to reduce size without data discrepancies.
Can we redirect to any other page or homepage using client script.I need that if the IF condition true then redirect to homepage.Please help me out