In the Survey Trigger Conditions form, one of the required fields is the "User field". It is used to determine who to send the survey. Most of the time this would be the caller.In my circumstance, the table for the survey is the Case table [sn_custom...
Need help in understanding the CMDB Health Dashboard Scheduled Jobs scripts in helsinki.As per scripts it is calling SNC.MetricProcessorScript.XYZ()I have searched all the Script includes and Global business rule but couldn't find anything in instanc...
Hi Team, I am trying to create logical connection on physical connection using create "Logical connection change model"If Logical connection bandwidth is higher than physical connections, it should not allow user to create logical connection and thro...
Hi all,I am trying to remove the loading overlay in the announcement section in service operations workspace. There is a client script associated to announcement section, I debugged the script and found out that it is working fine as expected. It is ...
As far as I am aware, it is recommended to consistently create catalog items in the DEV environment. However, some individuals opt to directly create them in the PROD environment. Could someone please outline all the disadvantages of creating items d...
Hi All, I have a requirement to get all the attachments which are attached by the Third party in their tool and update the same attachments in the incident record in ServiceNow. For that I use Get method and I'm passing the below details are the Requ...
We have the following requirement with regards to users on watch list for incident tickets: Allow those in the Watch List of an incident ticket to be able to leave additional comments on Service Portal.Users in Watch list should not be able to change...
I need an auto generated review task for PIR(Post Implementation Review) and assigned to change Management Group.Please Help me to solve an issue
I Want to download the published version (preferably PDF) of all knowledge articles in Knowledge Bases. Is it possible if yes how to do it?
We have an issue in standard change proposal form, when we click on 'Request for Approval' UI action, ootb mandatory error message is getting displayed for change request values section. But when we click on save button, form is getting saved without...
Hi, I have created a knowledge base and have provided the owner and manager for that knowledge base.once clicking on Run User criteria Diagnostics related link and checked for the same that is same as the owner it shows "knowledge does not exist". ...
I am trying to filter records through before query business rule, in which the query has ^NQ (Top level OR) condition which is returning correct number of records but after applying any operation on list view like filtering it the results shown are n...
Hi all, I need some advice on how to make a variable (question) in a service portal form to be "bold". Thank you in advance for your suggestions. Kind regards,Wendy
Hi, Can anyone tell me how to create the filters that appear on workspace. Is it Elements filters?
I want to modify quantity type from drop-down to integer/string type so that user can input the quantity of items to be added into cart while requesting for item. Currently, ServiceNow is offering drop-down up to 10 items to choose as quantity. our s...
