We are trying to track when a user has logged into the system. I added the field 'last login' time to the user record, and looked at the audit history for that field. In that list, it is showing the user as logging in every few minutes or so, includi...
Hello All , I migrated Kbs from instance B to Instance A , which resulted multiple knowledge articles duplication with same number but different content in them(i.e. one was from A and second was from B Instance); Hence many Kbs have two records wit...
Hello Experts How to integrate Cisco ISE with ServiceNow Thanks& RegardsSrinivas
We have a requirement where one of our vendors cannot set up an API via their system but can SFTP, how would I go about setting this up in servicenow with end points etc to ingest the data?
Unable to filter out Knowledge articles in the list view under "Self Service> "My Approvals" as "Approval for" field is empty.Any idea why Knowledge articles are not showing? any advice will be appreciated.
Hi all,I have a requirement. When an email is received from a reply, it shows the original email ID in the email sent. I need to remove the original email address from this. Any suggestions would be appreciated.Example: I want to remove the highlight...
Hi, I know this requirements is not follow best practice but I want to built the logic... Please provide the code for business rule. My requirements is : Created time of new interaction (only for which type is walk-up & short description is 'laptop ...
I have to auto-populate the field of Owned By in the form of Network Gear {CI Class} to a particular user whenever a new network gear CI class item is created on the network gear table.
\Hi Experts, Can someone please help me understand what is done in the below script in the function openModalResolve? I know whats happening in the form, there is form button, on click of the button option there is small dialog box opens, where user ...
I have a variable which needs to be populated with the manager of a particular group as soon as the form loads. Any idea how I can attain this functionality?
Hi All, We are planning to migrate HPSM to ServiceNow. Could anyone please guide which one is better? to proceed with migration.Multi tenant and same instance or different instances.
Hi, Good Day!! We need to run an Archive rules using scheduled jobs. And, already we have one scheduled item with the name "Archive". Script is already there in that scheduled item, new GlideArchiver().archive(); By using this script, all the archiv...
Hi, Here i have one notification on Sales Table, when record was created then sending Notification to specific users successfully. Request is: when we create new record on sales table notification triggers to specific users successfully here as wel...
Hi !Please someone can help me to hide the list of my different choices in the List Collector variable out of the RITM if possible The illustration is below Thanks
Hello all,I'm coordinating the implementation of ServiceNow (ITSM) for my company. We work together with an implementation partner that has advised us to design the Report Incident Catalog Item using Business Services and Service Offerings to assign ...
