How to pre-populate description field on incident form on change of vendor company

[viraj4]

How to pre-populate description field on incident form on change of vendor company.

Pre text would be - Name,Actions,Root Cause etc.

Regards,

Viraj

[Pradeep Sharma]

Hi Viraj,

You can create an OnChange Client Script against the company field to set the description field.

https://docs.servicenow.com/bundle/orlando-application-development/page/script/client-scripts/concep...

- Pradeep Sharma

[Ankur Bawiskar]

Hi Viraj,

you would require onChange client script on company field; but from where values are to be fetched for Name, Actions, Root Cause etc to populate in description

Regards
Ankur

[viraj4]

Hi Ankur,

I am not looking for values for name, action,root cause my requirement is when company is changed to X description should be visible with text in desc as below-

Description:

Name:

Actions:

Root Cause:

and value for above fields would then be filled by the user.

How could this be achieved?

Regards,

Viraj

[asifnoor · Accepted solution]

Hello Viraj,

Write onChange client on your company field and in that add this code

if(newValue == "yoir_company") {
  var desc = "Name:  \nActions:  \nRootCause:  \n";
  g_form.setValue("Description",desc);
}

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP