How to pre populate the description field with some text?

[umara47]

Hi there,

I would like to pre-populate the description field in an incident ticket with the following headings so when creating   a new incident ticket user can provide all the information we require.  

Duration:

Impact:

Root Cause:

Resolution:

Actions:

So basically I would like it to look like this....

(any chance of having these headings in Bold?)

Thanks

Umar

[Chuck Tomasi · Accepted solution]

Hi Umar,

Yes, you can do that, but you'll need to do two things. First, set the default value. Right click the field label and select Configure> Dictionary. Go to the Dictionary Overrides related list and create a new entry with a new default value on the incident table. If you simply create a default value on the dictionary entry (no override) you will change the default on task.description (includes all tables that extend from task.)

For the formatting (multiple lines and bold) you will need to change Description from string type to a HTML field - this WILL impact all task related tables!

http://wiki.servicenow.com/index.php?title=System_Dictionary

http://wiki.servicenow.com/index.php?title=Dictionary_Overrides

[Michael Fry1]

You can add those to the Default Value so all new tickets will get them. I would suggest making Dictionary Override on Incident table, and add to Override Default value.

[Aka Guglielmo]

Hi Umar,

override the default value (as reported in previous posts).

No bold or any other kind of rich-text.

They are available only in HTML fields: http://wiki.servicenow.com/index.php?title=Using_HTML_Fields