Has anyone else experienced an issue with the filter in the Service Operations Workspace's Service Dashboard module? When I click on the Service Dashboard and then the funnel icon, the Filter Services box takes about 15 seconds to load. After that, I...
in our system, there are many ritm records that show the stage as complete but still, the state is open. we have workflow here where before the end of workflow activity we have set value activity where I had set the value stage as completed. but stil...
We have created a new catalog form in ServiceNow integrated to JIRA.However, we don't have dev or test environment for JIRA, it goes directly to PROD. So whenever we create sample tickets (for testing purposes) in ServiceNow DEV and TEST, the data go...
When I am trying to open the theme builder I am unable to open that, I have admin access pleas find the error image in the attachment
How do we Migrate existing articles with respective fields from Known Error (u_kb_template_known_error_it_tech) article template to Known Error (u_kb_template_known_error)
Hi dear SN Community,do you know if there is possible to sort the order counts in a pivot report?See below. i created this report and want to sort the count descending to get the highhest count at the top. i have an add sort "icon" displaying the fil...
Is there a way to see the size of the database being used for your instance? Before I open a support ticket with this question, I thought I'd check if anyone knew an on-demand method available to administrators.Obviously, I would appreciate granulari...
Hi guys! We have a reusable flow design that was created in Application: Employee Center, and we want to use it on a catalog form that was built in Application: Global. Is that okay? will there be any issues?
Hello, With my organisation recently having a re-design, one of our teams have now been split into 3 and I wanted to know the best way to move active tasks to the new teams, we have about 90 tasks with the current team including incidents, requests, ...
Within DPR Workspace I have a requirement that a phase should be completed only if all the tasks are in closed complete state, although there are OOB policies that I'm using but somehow it doesn't seem to be working,
Hi all, i want Number as hyper link (Incident,problem,Hr profile tables) when we click on context menu just like copy to clipboard i have created a context menu as HTML-formatted link when user click on this the incident number should be copied as hy...
Hi All,I have created a record producer in global scope but it should be created on a different scope . So now what should I do ? Should I create a new update set changing the scope and restart the catalog from beginning or is it possible to change ...
Hi Team, Can you tell me how to pass dynamic values from one record producer to another. BR,Ankur
Hi AllWe have a UI action on the incident table that we need to restrict access to for only records with a correlation_display that starts 'MSFT'.The condition I'm using is 'current.correlation_display.indexOf('MSFT')==-1' but this is removing the UI...
Hello Team Can someone provide me with Require Requirement gathering & FRS for incident management process.If possible for all ITSM processes like Incident, Problem, Change, Knowledge & rest all processes.
