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Minor Normal change request/ Major normal change

My Requirement is Normal - Minor (as below) = 1 working day if i select the 2 days , i want  the error message, but this code not working.   var updated_date,      planned_date,      days;   updated_date = new GlideDateTime(current.sys_updated_on);  ...

keerthana10 by Tera Contributor
  • 270 Views
  • 1 replies
  • 1 helpfuls

workflow Activity its not working

i try to add the one Approval step in OOB normal change work flow , but it was not trigger , how to solve this ? kindly help to me regarding this.

keerthana10 by Tera Contributor
  • 423 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to show help text for fields in service operation workspace

I want to show help text to short_desription field in service opetation workspace.I configured lable and given hint text but it is affecting only to platform view.I want this feature in service opetation workspace also*Please suggest me the way to do...

Kishor O by Tera Sage
  • 2675 Views
  • 4 replies
  • 4 helpfuls

Need to reorder widget in service operation workspace

Hello Community! I have one requirement. In service operation workspace. Unassigned widget need at first place for my team work section only. Unassigned widget should not be display on my work section.    Below is the code. Please help! function incl...

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Asha Pathak by Tera Contributor
  • 333 Views
  • 2 replies
  • 0 helpfuls

CAB Meeting Definition and Schedule Entries

Hello All, Reaching to the community if anyone know how to configure the CAB Workbench - CAB Definition - Refresh CAB Meetings to modify the "Change Requests starting after" and "Change Request starting on or before" under Agenda Management to a spec...

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tapan1 by Tera Contributor
  • 1305 Views
  • 2 replies
  • 1 helpfuls

What are the official personas defined by ServiceNow?

I am looking for official details on different personas mentioned by ServiceNow.1. Some say ESS user, some say end user, some say business user.2. Some say ITIL user, some say fulfiller, some say resolver I am looking for official docs on this. Pleas...

Suggy by Giga Sage
  • 1223 Views
  • 5 replies
  • 1 helpfuls