Resolved! Show attachment on ritm on service operations workspace
Hi team,I need to show attachments with link at top of RITM.please help me here.
Forum Posts
How to give knowledge Articles access to external users (public)
Hi All,can we give Knowledge articles access to public users to access without login to ServiceNow. Do we need to make widgets and pages public? Is this possible? Thanks!
Resolved! Whats the best way to create dependent variables?
I want to create a category and subcategory type variables for an catalog item. Where both are select boxes, based on catalogry, options of subcategories are shown. I want to know the best way to make this solution robust and scalable.
URL 定義からのデータ テーブルに適用されているリストビューについて
Description: 現在サービスポータルを構築しています。その中で以下の点についてご教授いただきたくよろしくお願い致します。経緯ポータル上にウィジェット：簡易リストを設置しています。簡易リストのフッター部分にある、”すべてを表示”をクリックすると、URL 定義からのデータ テーブルに画面が遷移します。その際、リスト情報が表示されますがビュー：Mobileと紐づいていることを確認しています。ーーーDescription: We are currently building a service...
Resolved! Process flow states change dynamically
I have a requirement to change the process flow states appear based on type. If type = test then show draft, approved, closed. else Draft, Initiated, Closed. How can I get this working? I can hide unhide the states in the state drop down but the proc...
Resolved! Support Required – Script Include Not Executing for External User Validation
Hello,I have a scenario where external users are allowed to register through the portal. I’ve implemented a validation to check whether a user is attempting to register with an email ID that already exists in the system. If so, an error message shoul...
To Make Assigned to mandatory in Service Operation Workspace in problem task form
In the problem task form i want to make the assigned to field mandatory before closing the ticket in service operation workspace How to perform it?
No gráfico de Colunas eu consigo mostrar percentual?
Boa tarde! Eu criei um relatório de colunas (através do Report Builder) e seria muito importante conseguir exibir as informações sobre os percentuais. Exemplo: Estou mostrando o total de Incidentes abertos por mês vs quantidade de incidentes violados...
Automation to sync user, group and role from Production to Lower Instances
Hi i have a requirement to automate user, group and roles from production to lower instance so that the syncing will be done automatically rather than export and import or manually adding the roles, Any ideas on how to achieve this through automation...
Can't create multiple shifts for on-call scheduling
My organization has multiple teams with different responsibilities for after hours support. I am unable to create any shifts that overlap without receiving the error "span overlaps rotation schedule"A generic example of what I'm trying to create is:...
Resolved! Inbound Email Action processing Attachment
Hello everyone,I have one requirement to create an inbound email action to process the file using email action whenever an email with attachment comes into ServiceNow and insert the records into incident table.As for the requirement I create one sim...
For a user outlook mails are not getting from last few days from specific xyz email adfress
From last 3 weeks a user not getting outlook emails from specific email adressWhat we need to do in servicenow or in outlook pls suggest
Resolved! Try to use an Email Template that I can select in Notifications in Flow Designer 'Send Email' Action
Hello all, I am interested to find out if I can use the Email Template that is selected in the Notification in the 'Send Email' action in Flow designer. I could go into the template itself and copy the markup, but I want to try and avoid that if pos...
Creating Dynamic Filter
I am creating a dynamic filter so that a user can pull a list of all records created by any member of a group that they are a member of. ie: If John Smith is a member of the Service Desk group and the On-Call group, then the list would return records...
Resolved! Knowledge article Assigned topic is not auto-populating after checkout
When knowledge articles are checked out, the assigned topic in the already ready published version gets automatically removed. However it is also noted that the error message "Content can not be associated to the same topic more than once." Is receiv...
