We'd like to put text inside the Additional Comments text box on the incident form to tell the tech to put comments there to communicate with the customer. We have help text, but people don't necessarily think to hover over that field. I thought about a template, but it should be there for everyone, not dependent on someone adding it.
I've searched, but the results I'm finding have more to changing the name of the field or adding the hover text.
Here's an example that was done by a previous contractor on the Work Notes field:
