How to re-assign an incident to other group if the user is a member of that group only?

[gokulraj]

I have a requirement like all software assignment group incidents have to assign to network group only by the network group members.How to achieve this?

Regards,

Gokulraj S

[roehltablada]

Hi gokulraj,

Change the Assignment Group.

Regards,

Roehl Tablada

[gokulraj]

Hi Roehl Tablada

                That change should done only by network group members not by any other group member.

[roehltablada]

Hi gokulraj,

Then there's no way around it. Email them to act on the incident.

Regards,

Roehl Tablada

[Dubz]

Hi Gokulraj,

You could create another script include for the assignment group to exclude the network group as an option if the currently logged in user is not a member of the network team.

I'm not sure if there isn't a better way to do it though, you might find your requirements for assignment groups become quite prescriptive and you have a large unmanageable script include accounting for a large number of different situations.

Logic would look something like this though, if this is the potential rabbit hole you want to go down.

var groups = 'sys_id=1234'

if(!gs.getUser().isMemberOf('Network')){

var gr = new GlideRecord('sys_user_group');

gr.addQuery('name', '!=', 'Network');

gr.query();

while(gr.next()){

groups += ('^ORsys_id=' + gr.sys_id);

}

}