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Resolved! SLA basic reporting percentage - Achieved & Breached

Hello  im new to this tool and would like to know how to get basic SLA reporting for our assigned group.  what i need is separate or combined in one page. 1. Achieved SLA % monthly 2. Breached SLA % monthly  basically i need to know our monthly SLA t...

Allan Ray by Kilo Contributor
  • 17772 Views
  • 14 replies
  • 14 helpfuls

Resolved! Ignore

ignore

Suggy by Giga Sage
  • 462 Views
  • 1 replies
  • 0 helpfuls

Resolved! ACL access

Hi All, I want give write access to 4 custom fields of a custom table to those who have a certain role.How can I achieve this ?  Thank You.  @ShubhamGarg  @Satishkumar B ,@Brian Lancaster @Mark Manders @AG - LearnNGrow  

1_DipikaD by Kilo Sage
  • 623 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to display questions and answers in virtual agent

Hi, I have few questions and answers list so i have created a topic 'General questions'. but i want to do the once we click on that topic it should display list of the questions then we click on any of the question it should display the answer.How to...

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mania by Tera Contributor
  • 1900 Views
  • 10 replies
  • 3 helpfuls

Change the order of variables on the Catalog task form

Hello All Hope you are doing well,   We have a requirement where we need to update the order of variables in the Catalog Task form, making it different from the RITM variable sequence. For example, on the catalog form and RITM, the first two variable...

Sonu Parab by Mega Sage
  • 431 Views
  • 1 replies
  • 0 helpfuls