Hi Community, very non-trivial situation I've faced recently working on domain-separated environment. Not sure domain separation has something to do with it - but I believe it is important to mention PROBLEM: All business rules on INSERT operation w...
1) I have a requirement to create an inbound action that generates a Request, RITM (Requested Item), and SC Task.When the manager approves the RITM, the request should be routed to a specific group for further approval. The SC Task will only be creat...
Hello I am working on one task to update the Incident to state Active if it is on Hold when caller responses back on service portal in comment section for same incidentfor above requirement I have created the before update business rule as below Whe...
Hello In my instance as I see on list view of RITM tickets updated by column is showing admin as last update made on those RITMs by my team members it should show their names only Can anyone assist what are things I need to check for this and how to...
I have a question on using the Workforce Optimization. Is it possible to have an Alternate Work Schedule setup so that like for example a person has every other Wednesday off and on the other weeks they get off an hour early? It is a 9-80 schedule. W...
Hi Team, How to access RITM Variables in Ask for Approval action. I want to access owner Variable once RITM is saved. I wiil update owner variable after RITM is created in variable editor. I am trying in above way, it is throwing an error @asifnoor
I am struggling to get dot walking in a query business rule. For a given role, I'm trying to show only HR tasks when the parent.hr_service cases is a desired Service. This is a little example of the syntax I tried but it doesn't appear to work in a q...
Reference field is not showing display value but the value is set. We have checked the display value of the table of the referenced table. Display value is set true for only one field.
I got the requirement that I want to restrict ITIL users to not view Survey Application and Benchmark application.
Hello, if the users input is "hello how are you" or "hi", how can I configure the bot to automatically respond back with a greeting, without creating a new topic.
Hi All,Based variable requested for location parent hide the another variables.Please suggest. Thanks all.
Is it possible to adjust the 'Business Elapsed Time' to calcualte as 11 hours = 1 Business Day? Our business hours are 7a-6p M-F excluding holidays. So business days are 11 hours long based on the schedule applied to the SLA. When you pull th...
Hi, Needs to add one country name in Phone choice filed in User profile, it should populate to all users andif i add India, it should display +91 like below point 2 i selected UK in next filed when i trying to add phone number it is taking with +22 (...
Hi Team,We have one port number field and the user should only be able to enter 0 to 65536 and it should also accept (, and – Special characters) For example : 22-23, 25, 80, 443, 2001-2020Can someone please let me know how can I achieve this? Than...
Hi, How to add multiple users to a single account in customer_contact table.Can anyone please help on this, It will be usefull. Thanks!
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