From the CMDB Group Health Dashboard for the Unix and Windows Servers health group, verify the Audit metric displays the following calculation. I am not able to get the same percent which is shown on training (56%). I have marked Audits to false exce...
HelloI've created an extended table of the task table. Using UI action I create an incident.It works but how can I add the incident number in the related list as on the attached example?Thanks for your help
On asmt_metric_result table we have dot walk the trigger id field from asmt_assessment_instance table,but trigger id show empty value in list view but when i opened the record in backend there is value.
When I attach affected CI's and I know that the CI has multiple locations, why is it not adding those affected CI's to the tab on the Problem record?
Hi All, I need to send a SMS trough workflow activity, I configured it its working fine. But I need to one more condition which is i need to send Sms on specific time zone which Starting at ( 5pm Saturday (CDT) to Monday 12:01am (CDT) ) Please sugge...
I have implemented a functionality in a ServiceNow catalog item where, when the user clicks the "Add to Cart" button, the system checks if an item with the same combination of requested_for and application_name already exists in the cart. If a duplic...
We currently have Virtual Agent setup and working on our portal as an embedded widget in the footer and also a clickable tile on our home screen. This uses the $sn-va-web-client-app.do page and works as expected. We have conversation history turned o...
Hi, Good Morning, I am trying to create a tags to assign automatically to tickets. I have followed this document but it didn't help for me. https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/use/common-ui-elements/concept/administ...
Who or which role can manually change the incident from Resolved to Closed?
Hi All. We are having a tricky situation to cancel a particular workflow activity for some existing workflows. Could anyone provide any insights if they have done it already. I did try with some scripts that glides wf_executing table and cancels the ...
I have created a new knowledge article and clicked "View Article" from the same KB article. While viewing, I rated it low (1 or 2 stars) but closed the window without submitting.When I open my article again, I notice that knowledge feedback is still ...
Hi, I have a catalog item once i submit a ticket from the portal it should created a request under request once approval is approved then create RITM under request for one particular catalog item.For this i have created flow designer and it is workin...
Hi Team,I’m facing an issue with an order guide that includes multiple catalog items, each with its own workflow attached. There is no workflow defined at the order guide level.When multiple items are ordered together, the corresponding workflow is ...
Hello all,i have below requirement when i want to create a UI Action button in sc task,Create UI action to create an IMAC as part of Hardware Return Requested Item. This button should be available on SCTasksName: Create IMACShow as button/link on for...
Can we achieve the following Functionality by implementing Both On call Scheduling and Advanced Work Assignment for the same team members within the same Shift. 1)We want to do the Shift Roster of team members for 24*7 shift and send notification to ...