Why Notification 'Collaboration Offline Group Message(s)' is fired?
Hi All,I received this email,but I don't know why I received.when the event 'collaboration.notify_offline_user.group' is fired?And how to solve this?Please help. 
Forum Posts
Allow local users (not in AD) to login when SSO is enabled
Hello. Configured SSO on my instance which is working. However, if we have "local user" (change the user's password and tried and is getting invalid username/password error) configured/added, how can we allow them to still login locally without going...
Resolved! Display multiple column values in Reference variable in Service Portal for multiple Catalog Items
Hi,In a reference type variable i need to showing only last three column and i need to hide the created on column (heighted part).for this i write a variable attribute- Please how to hide created on column.@Allen Andreas @Pradeep Sharma @Community ...
Users are not able to login to DEV via SSO. They are all using local login at this time
Hello All,Recently we cloned down our instances and from then Users are not able to login to DEV via SSO. They are all using local login at this time. Whenever they try to login through SSO, they see Successfully logout page.Any help would be appreci...
Which script in ServiceNow populate OOTB alert message if mandatory fields are not filled on a form
Hi,I am working on User registration form. If a user do not fills mandatory fields and click on Register, then it populates OOTB alert message "Error Some fields are incomplete: First name, Last name, Business email address, Business mobile phone" (T...
NowLearning Simulator
I am new to ServiceNow learning simulator. I was able to change the banner and the color but now I do not know how to jump to the next task. Can someone provide me with basic guidance on how to use the simulator from start to finish? Is there a guida...
Active Problem Ticket gets closed when linked Incident is closed
Hi thereWe have an issue where Problem tickets are being closed when the linked Incident / Related record (example Change Requests) is closed. According to feedback I have received, this is out of the box default behavior in ServiceNOW. However I do ...
Compare two dates field lesser than or equal to
Hello,I have two datetime fields, one is a read only field which populates 90th day from today and the other is inputted from the end user. I need to check if the inputted value is less than or equal to the read only field in the workflow. I'm usinfg...
Need to show UI Action only on CSM Configurable WorkSpace but not on Agent WorkSpace
We need to show UI Action with name Close only on CSM Configurable WorkSpace but we do not want to show the button on Agent WorkSpace. How we can achieve it?
Action dropdown selections for Incidents of Customer Service Portal
would like to not allow customers to reopen Closed Incidents from the Customer Portalwhere can I go to remove 'reopen' selection from the action button for "Closed" Incidents?
Resolved! "Requested for" of the RITM to be the same as "Requested for" of the variable. How can I achieve?
Hi, I have written a BR that creates an RITM when Idea is Accepted.Here is the code,(function executeRule(current, previous /*null when async*/) { createRequest(); function createRequest() { var cart = new Cart(); //calling the cart API var item = ...
How can I add a Delegate to a CAB Definition
How can I add a Delegate to a CAB Definition.. I need to have a Delegate have the ability to "Host" a CAB Workbench meeting. Currently when I try to add the users name does not appear even though they are in the CAB Manager group/
Resolved! Email Notification - Variables info on the Email is not populating correctly
Hi, I have an RITM that is getting created when Idea is Accepted. All the field values on the Idea are populated on the RITM variables form. But I have 3 issues.This RITM is different from other Templates. I only have requested for, Manager(of reques...
Create a notification if Additional Comment is made by non-itil users on RITM tickets via portal
Good day everyone! I need help with my task. Our Non-ITIL users do not have access to post Additional Comments on all SCTASK tickets from the portal view. They can only post Additional Comments on the RITM tickets but not on the SCTASK tickets.I need...
Change default homepage landing at the group/role level - Next Experience
I currently have next experience and Polaris theme turned on while using ITSM Service Operation Workspace. If I navigate to https://myinstance.service-now.com, it redirects me to https://myinstance.service-now.com/now/nav/ui/classic/params/target/%24...
