Forum Posts
ITSM Success Dashboard 'Service Catalog'
I see on the ITSM Success Dashboard, under the 'Service Catalog' tab, we have a couple of metrics that I can't seem to find documentation on 'Catalog Item Best Practice Deviations''Catalog Item VA Render Type' Do we know what these two items are look...
Resolved! how to remove new button from reference field
I have a reference field on incident pointing to users. I dont want to have the ability to click on new button from there. How can i remove the new button? Users have access to create the record but dont want to have the option from the reference fie...
Resolved! Backlog of Queries. Number of outstanding queries that remain unresolved.
Backlog of QueriesNumber of outstanding queries that remain unresolved. By using Invoice case management table : sn_ap_cm_ap_case
Resolved! How to write wait for condition in flow designer based on request item variable value?
I have a request item where it we have a date field will select future dates after full filling first task second task should create when the date is matches with today date until then it should wait for condition to satisfy?when I tried with wait fo...
Using script giving condition to wait for condition action in flow designer
Hi Team, Using the script I am given condition to wait for condition action , below script i am usedvar date = new GlideDate();var vk =fd_data.trigger.request_item.variables.end_date.getValue();if(vk<=date){ return true;}else{ return false;} ...
Resolved! Collaborate (MS Teams) Giving Error In Service Operation Workspace
Hi Folks/Experts,When I click on "Start Teams Chat" from Service Operations Workspace it gets stuck at authentication and gives below screen.** Does it need any separate configuration ? Just for information → My Virtual Agent is working fine with MS ...
Survey duplicates ,,,
Guys , one of user compliant he is getting two seperate surveys for closed ServiceNow tickets.below is my survey configured.Please help me to fix this
Fetch lookup select box value
how to fetch catalog item name from a lookup select box variable which refers to catalog item table having reference qualifier to show only 4 catalogitems from which 2 catalogs item i want to fetch that 2 catalog item name in if condition
Resolved! How to find a role contained by roles ?
Hi Team, I have a question here , I want to know a role contain by roles details . For example there is a role called "model_manager" , I want to know the roles who contain the role "model_manager". The role is inherited to so many users, Since the u...
To restrict users to select all on the filter condition when a default filter is applied
Hi Community, On a list view, when a default filter is added, user can click on all in the filter condition and remove that default filter and view all the records of the table. I want users to remove the all option so that they cant select the all r...
Resolved! SLA Resume not working for Date field when Pause condition is not met.
Hi All,We have a requirement to Pause and Resume the SLA based on date on the Incident/Work request fform. 1.Upon selection of Incident/Work request State to 'Waiting Change' and providing 'Target/Deployment Date'-should pause the SLA.2.The requireme...
Resolved! Average Query Resolution Time
Average Query Resolution Time. Average time taken to resolve an invoice or payment query.
Can I create two Jira Webhook routing policy?
Hi All,Can we create two decision records(flow) in Jira Webhook routing policy.Thanks,Sam
New form is not opening on the custom table, when we click on the new Button
Hello all, I have a requirement to create a confirmation pop up, when we click on the New ui action, i have created the separate ui action on the custom tale and i have added the pop up on the list view.Now, i'm getting the popup with to action on th...
