How to redirect a link to the latest version of the published kb article

Rose17
Tera Contributor

‎03-15-2022 02:49 AM

Hi all,

I have a variable say 'abc' of type- label.

In the instruction field of the variable, I want to provide a link which will redirect to the latest version of published article(say- KB012345).

Everytime whenever a new version of that article is published, it should reflect to the link.

So everytime on click of that link, it will redirect to the latest version of the published article.

Is it possible to achieve this?

If yes, could someone help me to achieve this?

@ankur bawiskar Your help is highly appreciated.

Thanks in advance.

 

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Maik Skoddow
Tera Patron
Tera Patron

‎03-15-2022 02:59 AM

Hi

the answer is described in the following support article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713200#mcetoc_1fihli4m54s

Kind regards
Maik

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Rose17
Tera Contributor

‎03-15-2022 04:50 AM

I tried the service portal link using sysparm_view but not working for me.
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