How to call System Property in scheduled job script
Hi, How to call System Property in scheduled job script. Regards,
Forum Posts
Email address field on watchlist not working?
On the watchlist on an incident, I unlock it. Select a user from the search. I then manually type in my own email address and then relock the list. the user and my email address appear in the list. I save my incident. The user i selected recieve...
Resolved! ACL script not working on the table.
Hi, I am using the below ACL script to give read access to the table records if the user is a group member of the selected CI on the record field(points to cmdb_ci). Also there is another read ACL exist on the same table with a require role. When I t...
Resolved! calculate time in state based on business hours
Hello,Were trying to find a metric that measures time in state. We partially accomplished this by using the OOB "Incident State Duration" metric.One thing that we do not like about it is that the clock/calendar it uses runs 24/7.How do we tell it t...
Resolved! How to hide RITM variable details in Portal
Hi, need to hide RITM variable details in Portal.
Microsoft Onenote Integration
Hi there, Has anyone done ServiceNow integration with Microsoft Onenote?If yes, could you please shed some light on that? My client want to use that with KM module for uploading and using OneNote document instead of the regular word and excel.-Thanks...
Resolved! Hide containers based on choice options
HI, Is there anyway to hide the containers based on the choice option selected. I know it would work using UI policy, but I also tried the same via Catalog client script ('on change'), which didn't help. Can anyone of you help me out? #Snippet I used...
Resolved! Can't copy from a read only field
Our non admin itil users receive an error when they try to copy information from the long description field. I don't understand why it won't allow them to copy info from the field. I figured possbily the acl rule to write was involved. Anyone able t...
How to disable auto create of Assets from CI discovery.
Hi All I currently have discovery running which is working fine, but it is automatically creating assets for hardware CI computers. How do I disable this. I found some rules on the cmdb_ci table for sync and disabled them but so far I dont seem to ha...
Last login time not updating for a single user
I have a member of staff on the Service Desk whose last login time is not updating on her user record. She has been using SN frequently but the last log time is from a month ago. We strip roles off anyone who has not logged in for 30 days and she has...
Resolved! Service Catalog Best practices
Dear all, once again I'm rushing in with another best practice question for the service catalog. This time I'd like to ask your the following things: 1) For different Items (in different Categories), is it recommended to either create different Wor...
Integration with Peoplesoft
Has anybody done integration with PeopleSoft?If yes, what were the technologies used?
Resolved! How can I delete standard change proposals?
Hi there, I have about 10 standard change proposals that were accidentally set up in our live instance and we don't need them. I can see an option to cancel them, but it wont let me delete them entirely. Is there a way to remove them completely? Th...
Resolved! adding 1 year to a date field is showing wrong value.
Hi All, Here i am trying to add 1 year and fetch result into u_next_verification_date. when i execute in the message it shows correct , but in the field value showing wrong. Any help is highly appreciated. Vass When i update the record it is showin...
Resolved! Confirm pop up before submitting a record
Hi All, I'm trying to add a confirm box before submitting a new record.I'm using below client script for this, function onSubmit() {//Type appropriate comment here, and begin script belowif(g_form.isNewRecord()){var valR=g_form.getReference("escalati...
