Hello All,I am not very well versed in scripting at all and I need some help from the community.I am trying to restrict the lowering of a priority on incident tickets by technicians (which increases the SLA).I have created a role that I will assign t...
Hello All, We are facing some issue with the Global Text search. Inactive/unpublished knowledge articles are showing up in global search when we give the exact KB number. Ex KB00000 if i search from global text search even if the article is inactive...
Greetings-I'm new to the ServiceNow routing tickets based upon certain criteria (keywords, Ui actions, business rules, workflows). I know how to route the tickets manually but want to automate this process. What is the best way to route a Service...
Hi,Can anyone describe about contact type and definition for that while creating incident management newly.
Hi,what is the purpose of Known error state in problem management and when we go for known error state?thanks,saravanan
Hi,I am using SAML2 and I have this one problem.http://wiki.servicenow.com/index.php?title=SAML_2.0_Web_Browser_SSO_Profile#gsc.tab=01. How and where can I find this relayState? 2. How does relayState send to SSO?3. What does "origRelayState" contain...
I have a series of 5 filters that I need to give to about 20 different users. Is there a way to share or import a filter so the other users can use them. I just do not want to recreate all the filters on each users. I have tried to have them ...
I am trying to create a client script to display an alert message on the REQ and INC forms based on a particular form field.For some reason the alerts does not show when the if statements is included but I am rather new to client scripts so I am boun...
Hi, need to find a way to see average time it takes for approvals on RITMs. Not sure which table or columns/condition to use.Thanks, Lisa
Our desk side support teams use the global search all the time to look for requests and incidents.They have now asked to be able to enter a CI in the search. I have read the wiki and searched here and don't see a way to adda new table to the global s...
Hi,I want to pull report on incident table and the report should pull the records which were assigned to "A" group before and reassigned to my "B" group. How to achieve this??I am able to pull only records which were re-assigned to my group by applyi...
we are looking to create a new Incident State (Pending Resolution) and have specific Incident Form buttons appear/disappear in the event of this state. I created a new UI Action and utilized similar conditions that I know work. ie. current.incide...
Hello, I'm looking at importing our SCCM Data in to ServiceNow and was wondering if anyone knew of any handy resources on doing so? (Except the wiki which is very handy but doesn't have as many resources as Discovery as you'd expect)Our CMDB/Asset Ma...
As a service now admin, I get access to some bulk edit options in the right click meu of the list view (right click on the header, see options for update selected, update all, etc.) non-admin users do not have access to these options.Is there a way t...
I need an export/report from our CMDB that includes all CIs and all fields within each Configuration Item. I haven't gotten past the cmdb_ci report and that is not what I'm looking for. TIA!
