Low Risk Change model
How are others creating a Low Risk Change Model (lead times, notifications, approvals required, CAB or no CAB, etc.)? These are not always Standard Changes, but changes that are deemed low risk from the Risk Assessment.
Forum Posts
Change Risk Assessment
Hi All,we have created two Change Assessment:1. Impact2. Risk.In new state when change is submitted, user clicks on Fill Out Risk Assessment. It shows Impact Assessment questions. User fills out them and submit. He then clicks on Execute Impact Calcu...
Resolved! Reason for SLA breach validation
What is the best method for setting a field like (Reason for SLA breach) as mandatory on an Incident when users try to set State as Resolved when the SLA is breached. I tried adding a UI Policy with the below code but could not get any resultfunction...
Resolved! How can I hide Related Search Results (Knowledge Base) in Incidents
Dear all,Does somebody know how I can hide Related Search Results (see first screenshot below) in emails which are being sent to the caller?The notification is called "Incident opened for me" and the template it uses is "incident.itil.role" (see seco...
When to Survey? When INC "Resolved" or "Closed"?
Problem:I need a little help here from the seasoned ITSM folks. One of my Execs is asking to change Surveys so they are sent out when the INC is RESOLVED instead of the current process which sends only when the INC is CLOSED.I know the correct way to...
Resolved! Relate multiple incidents to a problem
We've got 80 incidents we should relate to a problem.All these incidents are closed so we don't aloud list edit from the incident list to relate them to a problem (unless you are an admin).Is there a good way for our problem manager to relate all the...
Resolved! typeerror: cannot read property
Users are receiving error 'My time entry field encountered the following error: TypeError: Cannot read property 'style' of underined.' when viewing closed tickets. Users with admin rights do not receive the error when viewing the same tickets, only ...
Update Set Collisions
I have 20 update sets that need to be transferred to Prod. So, to simplify the transfer, I planned on merging the 20 update sets and then perform the transfer. Prior to merging, I selected the update sets and did the Compare Update Sets. It came back...
Adding a Dependent Variables using Question_Choice
I need to make choice list B dependent on the selection of choice list A selection within a Catalog Item. Each variable is a short list of values (not currently a reference to an existing table). I reviewed this WIKI article: http://wiki.service-now....
Checkbox onChange catalog client script on Service Portal
I created a test Service Catalog with 2 variables. One checkbox and other as single line text. Created a catalog UI Policy to show single line text when checkbox is checked or true. Then an onChange catalog client script of checkbox to alert true if ...
Resolved! Set focus to tab not working?
Hi,have an form, which has to serve 3 purposes: On, Off-boarding employees and announcing changes (like surname, title, etc.).The developer of the form is no longer supporting it and I have been asked if I can help.The form looks like this:The Form d...
Resolved! SetValue for a GlideDate object is not working for a Script Include tag
Hello All,I trying to set value for a Date Object through the script script. But it is not setting the value that the Client script passing to the Script Include.Below is my Client Script:function onChange(control, oldValue, newValue, isLoading, isTe...
Resolved! Parent service on Incident is not lised in Business Service
Hi,On our Incident/Problem and Change forms we ask our users to fill in Service Offering and from there we automatically populate the "Parent Service" (the Business Service connected to the Service offering).When I was looking into the Business servi...
Resolved! url incident redirect
When a user receives an email notification that an incident has been assigned to their group, the link that takes you to the incident does not include the full ServiceNow navigation but only the incident window.
Reassignment : Incident_metric Table
Can anyone advice on the filters that need to be chosen in the snow report table Incident_metric for analyzing the reassigned tickets to a service desk ?
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