I am trying to calculate the availability of service offering against which an outage is raised but the availability still remains to 100% " . On investigating further , i have concluded that once the service offering is copied to CI field on outage ...
can someone please tell me , in how many ways we can create record producers? need simple answer to understand
Hi, In Knowledge Management, while creating an article when I change the article type corresponding template will appear inside the text field. In every template there will be a heading and description below that. For each heading of the article, I ...
Hi, Really new to Servicenow and struck with this issue. So I have a service catalog item whose RITM when request is made needs to be approved by a test user and then once approved needs to be assigned to a particular group automatically. For the for...
Hi All, Below message(LIst editing disabled - to enable, click the gear icon at top of the list) not allowing me change the status, not sure where the gear icon i need to change. can you please help on this. Regards,Srinivas
I created 4 cost plans, but I need to delete them. Anybody knows how to do it?
Hi All,as mentioned in the short description. I want to set a specific view for user which are in a specific group.I thougt about a client script but I dont know how to set a view using a client script.Does anyone know how I can solve my problem?chee...
Hi, allI'm trying to add multiple comments one by one using Table API: /api/now/table/incident/{incident_id} body: {"comments":"single comment"}The problem is that all the comments are added for admin user. If there is a way to specify a user for in...
Hi All, I am trying to achieve a case where the SLA should start from the next business date (say 23rd May,tomorrow) and should allow a time of atleast 2 business days from tomorrow (i.e 25th May 00 hrs /24th May 11.59 pm). Such that if the planned ...
Hi, I want to pass sys_id of a selected user in reference variable from catalog item to script include without using client side scripting like GlideAjax or getReference method? Kindly suggest.
"One of our helpdesk agents may have deleted a helpdesk ticket . I would like to see if it can be recovered in servicenow
I chose a custom logo on the branding editor but no longer wish to use it.When i delete the logo it doesn't default back to the ServiceNow logo (which is what i want). I get a simple text replacement that says "Service Portal".I've had a look in dele...
Hello, I would like to apply user criteria for service catalog management .went through the product document but still i'm not understanding user criteria use only for catalog item or categories or both. which is the best practice to apply this?kindl...
I am increasing the height of field by defining the size in configuring styles of the field of a form. But that size is not getting displayed on portal page. how to increase the height or size of a field in portal page ????
Hi All, while creating a choice type field or string type field, I felt both the field types display the same way(drop down with respective choice values). Can I know what is the major difference between these two fields? and how are they different f...
