How to redirect Link in prod ?

[suresh40]

Hi All,

In notification I had created link in that, I have give dev URL and migrate to prod . in production user click on the it redirecting to dev in ServiceNow. Every time I having chaining dev to prod in prod . There is any way while creating link in dev after migrating to prod Link should be redirect to prod .

Thanks ,

Suresh

[Mark Roethof]

Hi there,

Can you share what you've setup?

Without knowing what you've setup, perhaps you used a full URL? Like:
https://your-instance.service-now.com/incident_list.do?sysparm_query=&sysparm_view=

You could just leave the instance URL of. This would be enough:
/incident_list.do?sysparm_query=&sysparm_view=

Or perhaps you scripted the URL? You could make it dynamic using:

gs.info(gs.getProperty('glide.servlet.uri'));

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[suresh40]

Hi Mark,

While user rising the ticket , after completion of the ticket user get the notification .In that notification I'm send survey form link . In that link I have given dev environment Link ,for dev environment its working . After migrating  dev to prod environment user clicking on that notification its redirecting  to dev environment.

[Allen Andreas]

Hi,

When building URLs that you want to use across multiple instances, it's best to follow guidance like in this URL: https://servicenowguru.com/scripting/business-rules-scripting/finding-instance-name-via-script/

For instance you can use:

var instanceURL = gs.getProperty('glide.servlet.uri');

and this would at least get the current instance name: https://instancename.servicenow.com -- and then you can build the rest of the URL from there.

Please mark reply as Helpful/Correct, if applicable. Thanks!