Hello,Can someone help me with where the label for attached knowledge related list on Incident is setup, ideally a related list label comes from the reference table name but in this case the reference table name is Knowledge Applied to Task and the l...
Hi Experts, Good Day !Can you please let me know how can I check value which is between 2 numbers using catalog client scriptEx. Suppose I have a variable caller emp_age on catalog item so if value for this variable is greater than 10 and less than 1...
Hi All,Facing an issue where email with special characters is being modified when servicenow receives it.Example:Original :Risk&ComplianceWhat is received at service now:Risk&ComplianceI am setting the assignment group from the email since its be...
i need to generate the MTTR for incident created on last month.So this report will show the INC's resolved period of time, as of now am able to generate the MTTR for Closed period of time.Can anyone please suggest me any solutions? it will be much ap...
Hi All,I want to make a survey on a custom table with below inputs.How was your overall experience? 1-10 How would you rate our performance? Scoring 1-10 What, if anything would you like to change about our process? Comment Box.Any one can help me...
I would like to optimize licensing cost for fulfillers so 2 things i would like to get advise on1. whats the best practice to provision user roles 2. What measures i can take to audit and optimize licensed users
Is it possible to pull in the current Catalog Item in the advanced script of a User Criteria? Why do I want to do that? The customer has a requirement to be able to block certain users from certain Catalog Items for a period of time. For exampl...
Hello SN Comm,I am looking to see what is the best way to Delay an Email notification that is triggered from a Case.Story:Case owner clicks on 'Resolve Case' button which will put Case in 'Awaiting Acceptance' State AND will trigger the email notific...
We want to set the survey only available for 7 days, once the survey link expired, system will automatically give the score "very satisfied" by default, but I can't find how to config this fuction, could you please help and share some instruction/d...
We have SLAs defined with our client. Our client has MANY departments/agencies. Some of these departments or agencies want to have exceptions to the agreed upon SLAs (for example: Only apply SLA to my Production environment, not my lower environm...
Hi SNC,I am struggling with a very specific issue: configure styles of a given field on Service Portal.Consider as an example the table on Capture1. This is a print of a table on the back-end, where I have configured the field Status to exhibit that ...
HOW TO TRACK WHETHER A INBOUND ACTION IS TRIGGERED OR NOT??
Hi,Is there any way we can directly import CSV data which will be uploaded through a custom paperclip icon which i created on a form into any table?For example:If I need to upload multiple CI's present in CSV format into a custom table through the pa...
I am new to ServiceNow since a week back (new job).Trying to figure out how reports and filters, etc work. And the search function of course.For now, I want to be able to search all tickets (resolved and unresolved) for either description or short de...
How to insert my html page into servicenow, that should be accessible from internet when click the link.
