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IT infrastructures service requests - ideas list

HelloAs part of planning to start use service requests inside the IT infrastructure department, i have been asked to make a list of the request types that are being used in   other organizations. the current situation is that the request are not mana...

avishni by Kilo Explorer
  • 2856 Views
  • 3 replies
  • 1 helpfuls

Ad-hoc discovery on a single IP address

Hello, the question I have is: Can you run ad-hoc discovery (or 'discover now' option) on a single IP address? Does the IP address to be scanned need to be included in a previously defined range of IPs?Example: You create a new VM whose IP is OUTSIDE...

maldo by Kilo Explorer
  • 2068 Views
  • 1 replies
  • 0 helpfuls

Resolved! Populate values in journal field

Hi all,I have a requirement where i need to populate the CI ´s from Affected CIs tab into the journal field (Additional comments) . Please find the screen shot below.Kindly let me know how to proceed on this.Thanks,Neha

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neharao by Giga Contributor
  • 4788 Views
  • 6 replies
  • 2 helpfuls

rest attachment api with Base 64 limitation ?

Hi AllWhen we use the REST API Attachment creator to conver the image to Base 64 and post it to external sysem, it only transfers upto 4MB file size. Any file larger than this does not get transfered.Our client accepts only Base64 encoded data. When ...

udaykulal by Giga Contributor
  • 6619 Views
  • 4 replies
  • 1 helpfuls

SCCM Integration - Mulitple Network Adaptors

Hello,We are new on the road with ServiceNow and run into a problem with the SCCM Integration Module.For a small number of computer objects SCCM is also importing multiple unnamed Network Adaptor CIs.   As these are unnamed, they sort to the top of t...

joespenceley by Kilo Contributor
  • 1067 Views
  • 2 replies
  • 1 helpfuls

Display Variable Editor in Record Producer

Hi Experts,We have a requirement to create an REQ -> RITM with Record Producer. But on the RITM form all record producer variables are not displaying. A;though variable editor is added to the form layout. Please suggest if it is feasible to have a re...

Resolved! UI Action Trigger Outlook Email Client auto populate

Use Case: When I click a button "Outlook" Client load and auto populate Variable fields from the form into the email body in Outlook.So I got the script to open outlook client.window.open('mailto:','email');I try capturing setting variables and input...

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chingher by Giga Contributor
  • 3231 Views
  • 6 replies
  • 0 helpfuls

Resolved! How can I make a Field mandatory depending upon another field

Hi,I have requirement on making a field mandatory for user if another filed (checkbox ) is marked. (Snap below). so if Downtime (Yes/No) box is checked, user has to fill in Risk and Impact analysis field (Mandatory).Please help.Thanks,Rajan Mehta

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Rajanmehta by Mega Guru
  • 4618 Views
  • 4 replies
  • 9 helpfuls

Single Line Text Variable Char Limit

Hi,Is there a way to globally set the max character limit for single line text variables in catalog items? I realize I can set a character limit in each individual variable.And/or, is it possible to make the width of the single line text box wider/gr...

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jmoore by Mega Expert
  • 5746 Views
  • 7 replies
  • 1 helpfuls