On filter condition builder, Is there a way i can extract a list of users who belongs to a specific group?I want to extract a list of users from user based on their group and use it in the workflow if activity. I'm doing something like this below but...
We recently created SLAs for catalog tasks and would like to attach the SLA to tickets that were opened before the SLA was created but I can't find a way to force the SLA to run on these tickets. Is there anyway to do this?
I have built a Standard Change using a Record Producer to capture the information to populate various fields.I then use a Workflow to generate tasks. I'm using the Advance Script section in the Task Workflow Activity to creat the content of the Sho...
how to add save button on to the incident form? What are the steps to it?
When I click on acknowledge button of the incident ticket the status changes 15, it should be acknowledge. Please assist
We are integrating SNOW with third party tool using soap message. We creating the incident by triggering the business rule. The incident getting created in third party tool but field mapping is not happened. We have put logs in our business rule and ...
Hi,i'm trying to update requested item variables using script. i tried to do it using the setValue functionSeems like this option workreq.variables.first_name = 'MY NAME';but this option does not work:req.setValue('variables.first_name ','MY NAME);re...
Hi,I want to change the incident form view based on the role of user, severity and particular assignment group entered on incident form.I can not use view rule, as there is no scripting space in view rule to check desired role of user. I want similar...
Hi,We have one record producer which is on Incident table. In which, back end ( in the service catalog form)it is named as "detail" which is mapped to short analysis field. Now i want to restrict the short analysis field length.I have used max_length...
Hi All,Per requirement, Added unique index for few fields of a Custome table by following the steps mentioned in the link (http://wiki.servicenow.com/index.php?title=Creating_a_Custom_Table#Adding_a_Database_Index&gsc.tab=0 ) but those fields are not...
Is it possible to view change requests on the Service Portal, this is to enable requestors to see the change request they made in the same way their incidents submitted is viewable on the Service Portal.Same thing with approvers, can they view the ch...
Hi,Is there an easy way to change the display value for a Checkbox field in the Service Portal (Ticket Fields widget), so that if display value is "true", change to "yes" and if display value is "false", change display value to "no".Best regards,
Hi All,I have to custom customer table (u_customer) which has a list of companies from core_company table.I want to create a Related Lists in the cmdb_ci form. which should have Edit option to pick up the customer from u_customer table and link to pa...
Hello,We have a problem to tracking incident near Breached. How to create Gauges to monitor incident near Breached.for user use Gauges monitor the incidentBest RegardsWirachat
