How to reference knowledge article from a service catalog

[will_smith]

I am trying to attach/reference a KB article from a service catalog. I'm a new administrator, so I'm not really sure what the plausible ways to accomplish this are. Some ideas I have are:

• Include an href link in the description - this could get missed
• have a workflow email the user after the item is ordered - not sure how to accomplish this...
• attach (or reference) the KB article from the service catalog item - I was under the impression attachments were just files, so I'm not sure if this is a viable option.

Thanks for your help everyone!

This may be very similar to Insert knowledge article to the work notes of a catalog task , and if so I apologize for the double posting.

[will_smith]

I retract my previous comment. It is the first. Mind helping me with that workflow b-rad? I have a notification added, but how do I put the opened_by.email in the email field so it dynamically inserts the email address? It just gave me red when I tried.

[will_smith]

Maybe this will help...

[Brad Tilton]

Hi WIlliam,

Try using the tree picker on the right side (third icon from the top in your screenshot) to go through and select the Opened by field.

[will_smith]

Ok, I will keep working with that tree picker. Am I in the right field?

[will_smith]

That did it, thank you! I was in the variable selector, not the tree picker!