How to delete the record in asmt_metric table
Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!
Forum Posts
How to expand the width of the email context?
Hi,When we receive any emails in INC0001 form it is showing below image. so,How to expanding the width of the email context and removing the blanks(spacing) from both left and right?Do we need to increase in email template?Can anyone please help on t...
Can a user with the snc_internal role have access to incidents and requests assigned to the group
Can a user with the snc_internal role have access to incidents and requests assigned to the group where belongs to?I need to create access to these things without a wider scope.I wanted to do it using ACL but there is no such thing in the table as in...
Delete User records in bulk
Hi ServiceNow Expert,I have a request to delete records from the user table where the account is inactive, the employee status is 'terminated', and the last login was before 2019. There are approximately 14,000 records that meet these criteria.I used...
Resolved! Restrict View Changes for 'View_changer' Role on Requestor Table
Hello, We want to prevent users with the "View_changer" role from changing the view on the Requestor table—both at the form level and list level—without affecting other tables. However, Admin users should be exempt from this restriction. How can we d...
Notification getting triggered for unexpected records and script throughs wrong calculation
Hi All,I have schedule job which triggers a event and that event triggers a notification. The contains a email script.Now I want send notification to the users when review date of the records remains 7days or 14days away from notification triggered d...
How to get current logged in user and department and email in ServiceNow
How to get current logged in user and department and email in ServiceNow
Resolved! How to set notification to NOT send email to customer from inbound email?
When the customer replies to the RITM notification in email, the inbound action accepts the reply and updates the RITM. The RITM notification sees the update and sends a notification to the customer. I don't want the Notification to send email when...
Enable wildcard search (* or contains) condition
Is there a way to customize the header search bar? My client has asked that when this filter is applied in, the search bar the conditional operator should not be ">=" but "*/contains" instead. HELP
How to hide the formatting toolbar for an html variable on catalog item?
How to hide the formatting toolbar for an html variable on catalog item? expected output is
Improving knowledge accessibility for Requests / Requested Items
What is the best way to provide agents with the knowledge they need to fulfil service catalog requests? Our agents handle these requests within the Service Operations Workspace. Currently, they must manually search for relevant knowledge base article...
User not receiving notifications - no obvious reasons why!
Hi All, Very stuck here - we have a user who doesn't seem to be receiving engineer update notifications that other identical users in the domain (same roles etc.) are getting. Conditions below: Are there any obvious reasons that could lead to this i...
When I submit 3 Forms through Order Guide, I get error as "Sorry, the page you requested was not fou
Good evening.!I have an Order Guide, where I have 1 Catalog Form (Maintain items - (which generates a RITM)) and 2 Record Producers which generates an Incident and a Generic Request.So, when I submit all together, no errors comes, and tickets are cre...
Is it possible to translate catalog item still in draft?
There is no Edit Translation button for catalog item in draft. Right now, we need to publish it first to get the button, but we need to have the translation in place before we can publish the catalog item.
Resolved! Catalog Item which does NOT create a REQ/RITM records?
I have a catalog item and a flow which I've assigned as the process engine. The flow itself looks at the data and determines which table the record should be going to, then creates the record. Ultimately the process serves more as a record producer ...
