Resolved! How many instances are received by client for servicenow implementation
Hi Team, Once a client moves to servicenow,how many instances are given by default?If we want more instances do we need to pay for the same. BR,Ankur
Forum Posts
Execute operation on script include 'hr_caseOpenRequestFilterUtil' from scope 'Global' was denied.
Hi, We are trying to implement the Employee Center Out of the Box widget, 'My Items' which shows tasks, requests, surveys , and Today's Reservations to our custom portal. We are getting this error: ErrorExecute operation on script include 'hr_caseO...
Resolved! How to generate Access Token from the OAuth Token URL for the Grant type client credentials
Hi Team, Could you please provide your support to generate the access token for SCIM integration with the grant type as client credentials in ServiceNow? Please check and provide your inputs. Thanks & RegardsRahul Chander
Delete condition of decision table records whose answers field value is same
Hi All, In the Decisions table, there are thousands of records. Many of these records have the same answer and the same condition (for example, changerequest.location). If multiple records share the same answer and the same location condition, then ...
Delete Action Captured in updateset
In my use case, I created a client script and captured it in the update set as an insert and update action. However, I no longer need that client script. Can I capture the delete action in the same update set? Also, is it considered best practice to ...
Record Producer not visible in Service Catalog search
I’m facing an issue with a particular Record Producer in Service Catalog.The record producer is available under the correct Category and I can open it from there.However, when I try to search in the Service Catalog (using the exact name of the record...
【Urgency】User criteria (Guest User) cannot be removed from the Knowledge Base
Cannot remove Guest user set to CanRead in Knowledge Base.I clicked the Edit button, removed the user criterion Guest User from the Can Read List, and clicked the Save button, but it has not disappeared from CanRead. Why is this?
Will you block the change request creation from Service Request? Why?
Hi community, I recently received a request to automatically create normal change after service request submission. Technically, it is easy to proceed and not any issue. But what about the process wise? How would you evaluate such request? Thank you....
How to delete/deactivate record with transform map?
I have to import a file with association to user and one group. When a user is no loger in the the file it must be removed from the servicenow group. How can I make this with a transform map?
Resolved! OAuth 2.0 Client Credentials works in Postman but not from ServiceNow-to-ServiceNow (401 error)
Hi all, I followed all the steps to set up OAuth 2.0 Client Credentials for a ServiceNow-to-ServiceNow integration:In Instance A (target), created an OAuth Provider (Application Registry) with Client ID, Client Secret, and Redirect URL. Associated a ...
Fulfiller user cleanup
Hey SN people, New job, trying to clean up fulfillers, it's a mess lol. I wanted to post my workflow to see if what I'm doing makes sense to others and whether it is going to accurately identify where we can clean things up. Our account reps have pro...
How to capture the complete cataolg item which involves (variable,catalog Clientscript,....
How to capture the complete cataolg item which involves (variable,catalog Clientscript, UI Policy, UI action, catolg) in tokyo version, there i no add to update set link enabled, Please suggest.Thank you,
how to configure holiday schedule with workforce optimization?
without WFO' you would create a child schedule with holidays as schedules entries, but how do you set up schedules with WFO to account for holidays?is there any other way than creating multiple schedule plan/shifts that exclude holidays?
Some pages appearing blank in PDI
Portal configuration page and widget in editor page is coming empty. Is anyone facing the same issue in PDI.I am on yokohoma version
Resolved! How to Update the worknotes whenever the field value changes in Form
Hello All, I have a requirement , where I have one variable on my Form as 'Status change' which is a selectbox and it contains multiple option such as cancelled , on hold , waiting for resource etc , whenever User changes the value of the 'Status Cha...
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