In the IT Service Management (ITSM) Implementation Simulator course I cannot seem to work with newly created ITIL, SD and Grpmgt (Group manager) users, i cannot assign to roles since the roles tab does is not available, do I log in as admin?
Hi ServiceNow Community,I have a custom UI Action button in the banner frame of the Incident form to scroll the user to the Resolution Information section without refreshing the page.Current behavior:If the Resolution Information section is manually ...
Hi experts! I am trying to display the session currency code on a catalog item, while the user is filling out the form on Employee Center.The problem is: A user fills out a non-standard request about purchasing something that is not in our service ca...
Hi everyone,I hope this messages finds you well! I'm dealing with a scenario where, when creating a record in the Delegates table (sys_user_delegate) for approval and trying to validate if it's working (i.e., passing the approval to the Delegate), I ...
We're testing the Meeting CAB feature in our lower environments. The application installed successfully, and we've confirmed all scripts and installation files are present. However, the Change Advisory Board list isn't appearing in our SOW. Latest pa...
Hello Team,We are looking for documentation or reference material for activeBatch - servicenow integration in a dev environmentPlease share any setup guides, prerequisites or best practices. Thanks.
Hello Everyone, Approve/Reject button is not working on ESC portal if we click as an ITIL or any other user, but record is being approved when we approve as an admin. Before approving: After approving as Approver / ITIL user : If I refresh the pa...
I got a requirement in which I was asked to create standard change templates. I created the templates in the Developer Instance and moved to Test Instance. But while creating Std Change Record with the specific Templates. the Values are not getting d...
"Normal Change" state skipping Assess to AuthorizeChange Management state model approvals wrong state.provide ASAP solution
Hi SN Developers,I noticed a scenario where a user was able to view an incident that is associated with a different company, even though the user is not part of the incident (not the caller, requester, or listed on the record).I impersonated the cust...
Hi Experts,We have a custom table and a requirement where users should be able to add upto 5 fields on a form.Here initially showing a field carrier and value to user, and show a add button so user can add more carrier & value fields if needed in the...
Hi,We have a plan to migrate Zendesk to ServiceNow and I have never done from scratch, so please provide some inputs like what all I need to consider while implementing. Currently ZenDesk using these features and need to implement the same in ServicE...
Hello All, Below mentioned are the KB Article details; 1. KB Article state is Published2. KB Article approval is rejected.3. Knowledge Base is End Users and has User Criteria as readable for logged in users. However, this KB Article is not visible to...
Hello Team, I encountered an issue while doing the integration with Dynatrace. I set the basic OAuth connection by providing the username and password but when I tested the credentials it throws an error but the same credentials are working for POST...
Hi Community, I am working on an ATF test where I first insert a record into a custom table containing fields: Application Name Problem Type After inserting the record, I open a catalog item form which has variables: Application Name (Reference to c...
