Hello, I want to create a new add button beside service catalog reference variable so that if data doesnt exists the user will add new records in the table and then select the data. I need help to get this implemented both in provider view as well a...
Can someone please help me add a checklist to a SCTASK form using the Flow Designer? I have a long flow (with multiple subflows) and I need some SCTASK tickets to get certain checklists. I created a new template and can see it in the checklist_temp...
Getting 'Read operation on table 'sn_hr_le_case' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contact the application admin to update their access requests'.error .How to fix this?
I need to create an inbound actions for emails with FW or RE in the subject line, so that no incident ticket is created, yet an email notification is sent out. I have tried the suggestion of using an event plus including current.setAbortAction(true),...
I’m working on a Communication Plan Definition in ServiceNow.So far, I’ve defined:Plan definition tasksCommunication contact definitionsUsers and groups for recipientsNow, I need to dynamically include ITS LT member of the current Incident record’s a...
Hi, cannot get email body by either of the two current.desription = email.body_html;current.desription = email.body_text; thanks
Hi all, my client has installed Service Portfolio Mgmt, and set up a number of SLA Definitions as type "Service Commitment", meaning that they only produce Task SLAs for incidents where the Service Offering is in the list for the corresponding Servic...
Hello Everyone, in catalog item having one variable Real and Dupe .Real options are depend on the Dupe optionfor the Real variable options I have created one custom table and in that table create one field Real and check the option show options with ...
Is there any way to remove the percentage calculation to the right of this widget?I have enable the entire helpful Yes/No by using a property "glide.knowman.show_yn_rating". I still do want the Yes/No buttons but i only want the calculation text to b...
I have a survey in ServiceNow. Earlier, it used to have 3 questions. To report on the survey response, the team clicks on the related link "View responses in Rows", and it shows the questions in columns and responses in rows in a different table star...
Hi Experts,We are trying to configure flow stages correctly in our environment and facing an issue with stage behavior.Current Flow Configuration:For RITM, first check if the user is VIP or not.If the user is VIP → Approval goes to Line Manager.If th...
Hell Everyone,I have the problem in email parsing .as per the below image record is not getting update after finding the incident existing
Hi All, I need to install the Software Asset Management - SaaS License Management plugin to perform the Miro integration, along with enabling the Miro Spoke checkbox. However, after installing the SaaS License Management plugin, I’m unable to see the...
Hi Community,I’m trying to send emails from my ServiceNow Personal Developer Instance (PDI) to Outlook, but I’m running into issues.Configuration Details: Attached SSWhat Works:Sending emails to Gmail works fine.What Fails:Sending emails to Outlook r...
Hi Team,We would like to identify how many users are actively using the Now Agent App in our production instance.Is there a recommended method or report to check the number of unique users who have logged in through the Now Agent mobile applicationI ...