Work notes on a change request are updated with each automatic state transition however the worknotes are being populated with the requestor's name so it appears as if the requestor is making these updates which is incorrect. I also have a similar is...
I created an on-call schedule a while ago. I am not in need of it anymore, but can't find a way to delete it. Can anyone assist? I made it no longer Active, but hoping to find a way to delete it altogether. We're on Madrid. Someone else previously a...
I Want to fetch the the sys_id from below URL and Set that value in Employee_id Field Which is reference Field what are the best possible ways to do that?I want to make this use case dynamic. The sys_id is of emplyee name.URL= https://dev309459.servi...
Hi I'm troubleshooting the ECC queue to receive attachments. Small attachments are OK. I have read that for SOAP it's a 5M size limit. 3.9M is OK. 4.5M fails. How can I find out why it's failed? payload result is "Attachment creation failed" I't ...
Hello All,We are currently working on integrating Jira with ServiceNow using a Scripted REST API.Below is the script snippet being used: var data = request.body.data; gs.info("Attachment Logs: " + JSON.stringify(data)); // Log is printed var key1 =...
In Automated Test Framework, I want to validate whether the Requested Item contains additional comments. Since additional comments are stored in a different table (Journal Entry), I created a record validation for it. However, it always says that the...
Hi,Is it possible to add two managers for a group in Servicenow? When I searched, I'm able to add only one manager.
Hi, Is there a way to make the Sidebar only accessible to itil users. Currently any user can access the chat. We only want itil users to communicate with each other. Thank you
Whenever we execute a security check in ServiceNow, are our Out-of-the-Box (OOTB) records skipped because they are created and maintained by ServiceNow, or are OOTB records also scanned and included in the results during an instance scan?
Hi All,I have a 'Waiting Date' (date field) on the Task table. When a task moves to the 'On Hold' state and this date field is populated, I want to trigger a Flow that waits until the specified date is reached. Once the current date matches the 'Wait...
Hello Everyone, I have one requirement, whenever my client create request item related to meetings, RITM having the correct timings but whatever Task getting created under RITM that task description having the different timings compare to R...
Hi i want to ask, if we facing issue DB not working and raise ticket incident P1, and the resolved must restart service database, from this case, we still need create emergency change or no? in our rule if they need restart server they must submit em...
If the past event is informational we will display cancel button only for CM team(SSC) when CM member cancel the event will be cancelled , no relationship with change. if the past event is non-information we will also display cancel button only for ...
Hello Community,I'm trying to configure a report in ServiceNow that calculates project duration by subtracting two date variables. However, I haven't found a way to use a function field directly on variables within the report builder.Is there a recom...
Hello All, Can someone please let me know how should I create push notification in now mobile app, it should trigger when incident gets resolve. I have created by checking servicenow docs, but somehow its not working. No idea where I'm making mistak...
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