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Resolved! Relationship among Tables

Hi Everyone,I have Three Tables A,B and C. Table B has a field referring to Table A , and Table C has a field referring to Table B. Now I want the list of Matching Records from Table C as a Related List in Table A. I have created a Relationship Recor...

Madhan007 by Tera Contributor
  • 370 Views
  • 1 replies
  • 1 helpfuls

ServiceNow Notifications for Change management

Hi All We have notification configured for CI based on assignment group such that when any CI is related to change separate notifications are triggered to same assignment groups based on their association with different CI. Is there way to optimize t...

KinshukG by Tera Contributor
  • 334 Views
  • 1 replies
  • 0 helpfuls

Asset Duration -- "Pending Return" Substate

Hi All,I have a requirement, need to create the Asset report and in that report need to include the "Duration" option of the Asset stayed in "Pending Return". i.e., want to know how many days a Asset is in "Pending Return substate". Can someone help ...

Community Alums by Community Alums  
  • 330 Views
  • 1 replies
  • 0 helpfuls

How to create variable under under RITM

Hi All, I have custom table in witch there are 2 approvals once 2nd approval approved after that 2 ritm ticket has been created witch is working fine now I want that in that particular RITM and sc_task table variable should come witch is not coming k...

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jui by Tera Contributor
  • 409 Views
  • 4 replies
  • 0 helpfuls

to avoid creation of duplicate problem records

I have a business rule written that whenever a P1/P2 incident is resolved then a problem record will be created automatically. The problem record is being generated correctly, but there are some times where duplicate problem records are being created...

Resolved! Locking down specific articles in a Knowledge Base

Is there a way we can lock down particular articles in a Knowledge Base to only be viewed by specific Groups or User criteria without locking down the entire Knowledge base? We have a group who doesn't want to have to maintain two Knowledge bases, Ju...

arohm by Tera Expert
  • 611 Views
  • 2 replies
  • 0 helpfuls

Resolved! Modify the name of a standard change template

Hello - does anyone know how to change the NAME of an existing standard change template?  I am in the template, and there's an option at the bottom of the screen to modify the template, but this doesn't seem to let me change the template's name.  I c...

johnsonjohn by Tera Contributor
  • 2702 Views
  • 5 replies
  • 6 helpfuls

How to increase font size of Activity in ServiceNow Incident/task

Hi All, I have a requirement to increase the font size of Activity field in ServiceNow Incident or task. As of now it is 8pt font, it has to be updated to 11pt font.They mentioned In teams screen share, reading 8pt font is difficult at the best of ti...

Renu9 by Tera Contributor
  • 681 Views
  • 4 replies
  • 0 helpfuls

I want to create a new ticket when email type is reply/forward.

When a person replies to a mail which has already created a ticket in servicenow using inbound action, I want to create a new ticket for that reply mail. In inbound action, when I choose email type as reply and modified some scripts, new ticket got c...

ShobharaniK by Tera Contributor
  • 510 Views
  • 1 replies
  • 1 helpfuls