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Email

We have identified multiple cases where users are not receiving incident assignment notification emails when incidents are assigned to their group.Examples:• User 1: Sai alampalli From group TNT_SPT_GLB_SpsOrcWMSInfosys.• User 2: Haripriya Bandi  fro...

Bhavani1995 by Tera Contributor
  • 563 Views
  • 3 replies
  • 0 helpfuls

Variable set removal from Catalog item

Hi, I removed existing variable set from catalog item in Dev and moved the changes to Test. its captured in update set, the variable set still exists on catalog form, several times i did removed and moved, still the variable set exists on catalog ite...

venkata2023 by Tera Contributor
  • 456 Views
  • 1 replies
  • 0 helpfuls

Yokohama Features Clarification

Can anyone please help me with the following doubts regarding Yokohama features1. Is the Business portal free if we have an ITSM Pro licence?2. Also, help me with the scenario and the functionality of Multi-language Support in Catalog builder, and is...

GBS by Tera Contributor
  • 819 Views
  • 4 replies
  • 0 helpfuls

How can I export survey data into an excel doc?

I created a survey for folks to fill out, and it was posted on our portal. Basically, it asked a few specific questions having to do with folks being at home. I thought that I would be able to export the survey information into Excel after they were ...

Inbound Action Not Working

Hi All, I have created a very simple Inbound Action of type Forward.But while Email is recieved ,Iam getting an error "did not create or update interaction using current"Find below screenshot. Thanks in Advanced Akhil

VanamaAkhil by Tera Contributor
  • 1431 Views
  • 7 replies
  • 0 helpfuls

Is there any option to integrate ITSM to Jira ?

Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?

DhanishR by Tera Contributor
  • 1333 Views
  • 11 replies
  • 2 helpfuls