Hey there S-Now peeps. I been pulling my hair out with on-call calendar and schedule. Checked numerous videos, but no solid answer to help me setup the on-call calendar required. What's needed:Group has 4 members and they rotate weekly (Wed to Wed). ...
Hi, Can anyone tell why my custom KB article template is not visible in Knowledge - Administration - Article Templates, or if there is a trick to make it appear here? The instance is the London release, although I am not sure how important this is. L...
Hi,I’m facing an issue in Flow Designer where a condition is not evaluating correctly. In my flow, a Script Action returns a numeric output variable called count.The output shows count = 2, which is correct. In the next step, I have a condition:If (c...
I've got a scenario where i'm generating a catalog task in a flow. I need to take whomever is the assigned to or user that closes the task, and make them the approver on a subsequent approval action. its giving me the following error: class com.snc.p...
Hi All, I am trying to remove the button 'View Purchase Requisition' from negotiation form in ServiceNow workspace. This button only displaying in workspace not in platform view. I checked in all the ways and unable to find the configuration to hide ...
Hi, I have a requirement to set a view(service_request) as default on a table for all users except for users with Admin role. That is users that do not have admin role should only see service_request view and should not be allowed to change the view ...
Hi,I have a requirement to create a view rule on incident table to not display self service view in list for non - admin users, Only admin users should be able to access the 'self service' view option from the context menu of incident.So, it will be ...
I'm using the script below to include the catalogue variables in the Word document after submitting the request. However, the issue is that the Word file is getting updated with the sys IDs of the variable values. The variable types are Single line t...
Scaling to 100M software installation records – implications / considerations for reconciliation, reporting, user interactions. Impacts on performance etc
What is interceptor? and how it can be used?
Hi, I dont have email account and How to setup the SMTP and POP3 email accounts in PDI.Can anyone please help on this, It will be usefull. Thanks!
When I am creating a shift for multiple users it is showing that rotation will be mandatory and I do not want people to be rotate in a single shift. For example, If User A, User B & User C all are in a morning Day shift these people should not follow...
I have placed logs inside the record producer script and all the messages are logged. No error is shown and no record is generated on the target table.
i need to set a reference qualifier on a vendor variable based on another reference variable, along with the condition that its active, how can i do that, both the variables are in different single row variable sets.I am currently using the following...
Hello Team, In the Incident table, the location field is correctly filtered based on the selected company using a reference qualifier. However, when running a report on the Incident table and selecting a location, it shows duplicate entries like two ...
