Hi All,
When an incident is promoted to major incident, the major incidents should be shown in announcement widget in portal.
I have created a BR to create announcement which is perfectly working fine.
Below is the BR to create incident announcement-
Type- Async, insert, update. Condition- when major incident state is accepted.
Now I want to remove the announcement from widget and banner in portal when incident is resolved/closed.
This is possible when the announcement record is made inactive and field- 'to' (type- glide date time) has some value in it.
To remove the incident from announcement widget- Announcement should become inactive
To remove the incident from banner as well- Field- 'to' in announcement table should have a current/before date/time value in it.
I have written another BR to remove announcement as below, but it doesn't seem to work.
Async, update, condition- state changes to resolved or state changes to closed.
Could someone help me to achieve this asap?
Thanks in advance.
2nd BR is making correct record as active=false.
But i dont know why new record is created after 2nd BR runs?
What needs to be changed?
Also the query is returning the correct record.
Check both the sys_ids in below screenshots-
Yes.
The sys_ids in announcement record and logs is the same.
this is the script-
(function executeRule(current, previous /*null when async*/ ) {
var grAnRecord = new GlideRecord('announcement');
gs.addInfoMessage('hello');
if(grAnRecord.get('name',current.sys_id))
{
gs.log('test ruhi' +grAnRecord.name);
grAnRecord.active = false;
grAnRecord.update();
}
})(current, previous);
Logs-
Announcement records-
