How to remove Prioirty from the RITM related list in SOW

[Sriram Pusuluri]

Hi Team,

How to remove Priority from the list view of Catalog Task for all the users.  I have tried removing Priority from the list view in SOW, but it is not working

[Mark Manders]

If you do it as admin, you will remove it for all users. Make sure to do it through 'configure list layout', not through personalizations.

One thing: if, at any point, a user did make a change to it (personalizing it for themselves), they will keep that view.

[Rakesh_M]

HI @Sriram Pusuluri ,
If you had configured the form layout as mentioned instead of personalization,It Changes the list layout for all users 

[Rakesh_M]

HI @Sriram Pusuluri ,
If you impersonate any user or for other users if it is not getting reflected,
Click on personalize fields and reset all column settings

[GlideFather]

Ahoy @Sriram Pusuluri,

navigate to the sc_task list and click right mouse button on any column label > Configure > List layout:

https://yourinstance.service-now.com/sc_task_list.do

and theree, select the view as Service Operation Workspace (!!!)

And then save it and voilá :))

I confused the tables but it worked ok for me on Incidents so it will be the same for Catalog tasks

Another alternative is to hide the Priority by ACLs, unauthorised users will not see that column. 

And one unsolicited advice, your column/field is "priority" with "p" (lower case), so it indicates that somebody was messing with the values...

[GlideFather]

and don't forget @Sriram Pusuluri.

If you ever personalised your list view and then the default one was changed, then you need to restore back to default to see that change:

It has happened to me when i was doing similar thing but on dmn_demand table today :))