How to remove the incidents associated with problem records

[Vamshi Krishna2]

Hi, i have a problem record where the incidents got attached to it  I want to remove the incidents for the problem record from the related list but I could not find the edit option to remove the incidents

[AndersBGS · Accepted solution]

Hi @Vamshi Krishna2 ,

Ok, then please right click the header in the incidents related list:

and choose "list control".

Afterwards remove the check mark in "omit edit button" and press update

Afterwards you will have the possibility to edit in the related list:

f my answer helped for a resolution to your question, please mark my answer as accepted solution and give a thumb up.

Best Regards

Anders

[AndersBGS]

Hi @Vamshi Krishna2 ,

Choose delete instead, it will not delete the record, but instead just remove it form the problem record related incident list.

f my answer helped for a resolution to your question, please mark my answer as accepted solution and give a thumb up.

Best Regards

Anders

[Vamshi Krishna2]

It will delete the records I have tested it in the dev 

[AndersBGS · Accepted solution]

Hi @Vamshi Krishna2 ,

Ok, then please right click the header in the incidents related list:

and choose "list control".

Afterwards remove the check mark in "omit edit button" and press update

Afterwards you will have the possibility to edit in the related list:

f my answer helped for a resolution to your question, please mark my answer as accepted solution and give a thumb up.

Best Regards

Anders

[AndersBGS · Accepted solution]

By the way @Vamshi Krishna2 , 

If you want to add the remove incident to the drop down list, you just need to add an UI action with following settings:

Then you can chose by yourself, if you would like the option by UI button or UI action in the drop down list.

f my answer helped for a resolution to your question, please mark my answer as accepted solution and give a thumb up.

Best Regards

Anders

[Vamshi Krishna2]

Thank you so much Anders this worked.