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Change control process

Hello,I am new to service now and would like to know how I can get started with creating my own change control process which would define new forms, respective roles to take actions and move it forward?Thanks

Resolved! Requirements Document / Template

Does anyone have a template or requirements documents that is a good starting place for gathering users / business requirements specific to SNOW.RegardsLes

lesmayhead by Kilo Contributor
  • 11054 Views
  • 1 replies
  • 4 helpfuls

No audit attribute set on asset columns

Hi everyone,  We administer a domain separated instance of ServiceNow and do have many different requirements depending on the customer, one such recent requirement is to have the ability for a customer  to write to their own assets. There is a grey ...

beretta1 by Kilo Contributor
  • 3392 Views
  • 6 replies
  • 8 helpfuls

Resolved! CAB Workbench- Ordering Agenda Items

When I 'Refresh Agenda Items', to create the workbench, I notice that all New items that need approval are listed first on the Agenda. After that all other open changes are listed in a random order. Clicking on 'Order' seems to just reorder them, how...

trishlipe by Giga Expert
  • 2424 Views
  • 1 replies
  • 2 helpfuls

SLA's & Business Days

The out of the box relative duration 3 business days by 4pm, I take this to mean that a record created on a Thursday at 9:48 am should show has having 3 days left in the Business Time Left field. However, it shows the business time left as 1 day 11 h...

Software / Application Request form

Good morning, Just wondering how everyone has their application access request form (end user available) setup in ServiceNow? Currently we're using the list collector, but wondering if anyone has any other (better) ways of doing this.Thank you ! Chey...

Cheyenne1 by Kilo Guru
  • 1592 Views
  • 1 replies
  • 0 helpfuls

Convert Incident to Request via UI Action

Hello,I am trying to add a form button for a UI action that would convert an incident to a request.   I know there is an OOB UI action to do this, but it currently brings you to the catalog to select the service and then you have to fill out all the ...