What are best practices for moving incidents between teams ? We have just started out and looking for information on how best to handle incidents that leave the service desk to other teams. Specifically :How should the escalation team move the inci...
What is the difference between the Choice field type and the Reference field type? In Managed Documents, the Type (document type) field shows it is a reference field when you right click and select Show- 'type' , but it seems to be behaving like a Ch...
Morning all.I'm a little stuck trying to set up "Follow Up" feature in the incident form.I'm trying to set up an e-mail notification to fire off to whoever the incident has in the "Assigned To" field, condition being when the follow up time is within...
Is it possible to track temporary inventory check in/check out with ServiceNow? Specifically, the IT department has a need to temporarily loan items in their inventory (for example, A/V equipment) to other non-IT departments. Any direction would be a...
We have a UI Action called "Clone Change" that makes a button that allows a Change to be cloned. action.setReturnURL(current); current.number='';current.state=1;current.active=true;current.u_send_approvals=false;current.u_task_work_effort='';current....
First let me start off by stating my ACLs:Type: recordOperation: writeName: cmdb_ci.*Script: answer = (gs.hasRole("asset_admin") || gs.getUser().isMemberOf(current.support_group));Purpose: This allows asset admins as well as members of the current su...
http://wiki.servicenow.com/index.php?title=Customizing_Choice_Lists#Changing_the_--_None_--_Display_ValueThe above article shows how to change the display value for the --None-- option on a choice list in a form, but is it possible to change the disp...
Hi AllI've been pretty good with my scripting within SN but I'm having an issue that I'm hoping someone can help with. Our Problem Manager asked for a PAIN value field to be added to our problem form, which is all good.I'd like to write a script to c...
Hello Community, I am creating a Business and Technical Service and I want to restrict access to this specific record. Such that it is not an option in a reference field pointing to the Technical Service, and cannot be viewed by anyone who do...
I want to redirect from "x_snc_diagnosisnow_logindetails" Table to "x_snc_diagnosisnow_searchdoctor" Table after clicking the submit button in first form.I am inserting the snapshot of the same.Please tell me how to do this.
Hi Community,I am new to java scripting and having some trouble with implementing an "IF" condition for a service catalog item. The condition for this activity is a (dropdown selection) variable called "device_model". The two selections are Virtu...
We'd like to be able to list incidents that were updated within a certain amount of time of being created. Using the normal filters, this isn't possible as the Updated and Updated By fields only keep track of the most recent update. I thought there m...
Hi,I am trying to automate the change process to pull a list of approvers from all the affected CIs when the change state is set to 'Approval requested'.I can get it working when i pull from a single Reference field on a CI but many items have multip...
Hi everyone,I have a catalog form with a select box that is empty by default. After you use a reference field to pick the name of an assignment group in the system, I have an onchange script addOption() all the members of that group to the select box...
Hi,We have identified a number of CIs that are to be listed as "High Impact" CIs via a true/false box that we have added to all classes.I am wondering if there is a way to make these CIs stand out when entered into a 'Primary CI' or 'Affected CI' fie...
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