Has anyone integrated with IBM Maximo?
My company might be in the market for integrating IBM's Maximo to Service-Now and I just wanted to see if I could get a headstart on what I would be needing / looking at.Thanks in advance for any help
Forum Posts
Resolved! Showing Request Item / Catalog Variables in Mail Script
I'm using an email notification to send out information regarding approvals on RITM's. The information I want to send will contain the variable information from the item that was ordered.I stole this script from another email notification: template.p...
Resolved! In email notification, the dot walking is not working
I am trying to create a notification while there is an update on the attachment custom table,Under when to send I am adding the conditionBut the notification is not triggering even if the user has snc_internal role.Is there any limitation on dot walk...
Resolved! Can we change Section Name Dynamically?
Dear SNOWers,I have a requirement on which My Section Name would be changed by Default . Form is normal like Incident form.I got some solutions but it not worked. EX : document.getElementsByClassName('navbar-title-caption')[0].innerHTML = "newsection...
Entitlements - Manual and Automatic
To get software counters to move counts from "not entitled" over to "entitled in use", we have to manually add a machine CI as a "Asset License Entitlement". This seems odd that you would need to do this manually for all CIs.Seems there should be a h...
Resolved! New records inserted whenever updated
Hi all,I have a requirement where i need to populate 'Work Notes' on 'Change Request' form Affected CI's table. I am able to achieve this but i have aproblem i.e whenever i am trying to change 'State' field or do any changes on the form and save each...
How to export table columns data to EXCEL or CSV
How to export table columns data to EXCEL or CSV, when I am trying export its exporting large number of records(10000) than what is showing in count on columns list. Please help
Resolved! Change Request Issue: Authorize stage didn't move to Scheduled stage after approved
I received a unusual issue from change management team that there is 1 change request ticket is unable to proceed to Scheduled stage from Authorize after all approvers approved.Their other tickets was working great and able to proceed to Scheduled st...
Best Practice Advice
Hi!I'm looking for best practice advice. We have a centralized Tier I support group and have frequent issues with misrouted incident and request tickets. The business frequently asks our administration group to modify ServiceNow to help alleviate tho...
Resolved! Glide Record is not working in Business Rule
Hi All,Below is my business rule which is trying to fetch Assignee Group role however it is not working, grRole.getDisplayValue('role') is not fetching any value. (function executeRule(current, previous /*null when async*/) { //var temVar = new Hel...
How to fetch field value on the form in Service Portal
I want a fetch the value from the reference field that is on Catalog item form on the service portal in the client controller and want to use that value in the Server script.Please suggest me the solution.Thanks & Regards,Surbhi
Resolved! Can we modify the preview pane form ?
Hi AllCan we modify the form for the preview button ?I understand it is according to the view the user has selected. But can we make this as a one standard form ?Kindly let me know if there is a possibility RegardsAB
Hard Drive Encryption Report
Can ServiceNow report on Encrypted Hard Drives from discovery scans? We use MBAM (BitLocker) to encrypt our workstations and I would like to include this in our discovery scans and mark the asset as encrypted or not. Can this be done?
How can I resize and place widgets side by side?
Hello.Me again. How can I resize and place widgets side by side? Say I want to have a lane of three widgets, then two side by side below, then two more. The first couple of widgets should be side by side displaying the incident counts for specific pr...
Filter state options in list view per Catalog Task/Item
Hi,I was just wondering if it is possible to have a list view for the Fulfillers that allows them to be able to massively update the state of their catalog tasks for different catalog items.However, some catalog items have different states so I was w...
