How to remove the "Add" button from a related list in SOW view for ITIL Users

Abhilasha Gowda
Tera Contributor

‎04-04-2025 07:05 AM

Hi Team, 

how to hide this ADD button for ITIL user on the incident form under Change Request Related Tab.

 

AbhilashaGT_0-1743775393060.png

Regards,

Abhilasha G T

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Dr Atul - LNG
Tera Patron

‎04-04-2025 07:07 AM

Hi @Abhilasha Gowda 

 

But why? ITIL users are prime one who work in Incident ?

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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