How to remove the special characters" " that are added to the comment when the user raises a Incident on portal through get help?

[Ananya Gupta1]

When user creating an incident through get help ,if "double space" is provided at the end of the sentence in the field "Please provide more details so we can quickly solve your problem" .The special characters" " are added to that comment in the backend.

Can anyone tell how to fix this in record producer script-

var details = producer.more_details.getDisplayValue();
details = details.replace(/<\/?[^>]+(>|$)/g, "");
details = details.replace("&nbsp;", " ");
notes += producer.more_details.getQuestion().getLabel() + ':' + '\n' + details + '\n';

Thanks in advanced.

[Jaspal Singh]

Can you replace

details = details.replace("&nbsp;", " ");

with

details = details.replace("\&nbsp;", " ");

[Ananya Gupta1]

Hey, This didn't worked

[Ankur Bawiskar]

Hi,

when you try to print that in log what value came?

Regards
Ankur

[Ananya Gupta1]

Hi Ankur,

The system logs is not showing up the logs for this when I am trying to print the error and info messages. didn't got the exact reason for this but it i tried several times it is not showing up any logs.

Regards,

Ananya Gupta