In ServiceNow there is the ability to create an Outage ticket, based off an Incident/Problem/Change ticket. Does ServiceNow give the ability to send out multiple notifications. What I am looking for is to see if it is possible to send out an email ...
Hi all, I am setting up a new business group in ServiceNow, when someone emails their address, it create Incidents from these email addresses. Currently we have inbound actions to create a CALL if someone emails the Service Desk (let's say 'email1@...
Just double-checking that I've not missed something OoB...I would have thought that it were an OoB behaviour that Calls can be linked to existing Incidents and to be able to see OoB a related list for 'Calls linked to this Incident'. Have I missed so...
hi All, Can we implement Service Now instance in the customer private cloud? is there any documentation how to do it? What is the current cloud providers support Service Now? AWS, Azure and Service Now Cloud? am i correct? Regards, Ricky
Hello Experts, Please i need guidance with a requirement to create a configuration item instead of the usual SCTask from a catalog item. Is this feasible in ServiceNow? The goal is to have an inventory where this CI can be referenced in another catal...
state is new Display IN progress button
I've made a bare bones 'Generic Request' available in the service portal and a flow in Flow Designer for it. It needs to: - Create a catalog task for the RITM record, assigned to the Service Desk - When the task is closed, the state of the RITM recor...
Hi Everyone, I am currently trying to launch a flow via a script in a Workflow. I have used the code snippets and the examples found here, but for some reason the flow just won't start. https://developer.servicenow.com/app.do#!/api_doc?v=london&id=Fl...
Hi, I am creating checkboxes in 2 column layout in a Variable Set, I am having difficulty in hiding the Options Label . I have created a Custom Label variable called 'To hide' and created a UI policy to hide on load . But doing this it is hiding the ...
I have created few New SLAs referring to Incident Table , Issue is when Incident is put in On Hold state , new SLA is going to Cancelled stage every time instead of Paused stage. On other hand , OOTB SLAs are moving to Paused stage when INC is in On ...
the plugin : human resources core is activated but it will be not showing in the application.
I have a variable on a catalogue item that references the locations table. I want that variable to only list locations whose parent = the signed in user's location. EXCEPT if the signed in User's location = MG. If the signed in user's location is MG ...
Can I insert a survey in body of notification email?I would like to send incident resolution survey notification to users after an incident ticket is closed.I know we can put the link of the survey in the notification, but I would like to insert the ...
Hello Everybody, I have an question: It's possible create sc_task with Approval from the workflow. I need create several sc_task with differents users approvals because I search by script the differents approval users. It's possible to script? Than...
i have knowledge articles in portal, user can open the KB article and they can select the option weather it is useful or not. and they can submit their feedback. but here i need to make mandate the giving the rating while giving the feedback. how can...
