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Resolved! How to redirect to portal page based on search keywords - PORTAL

Hi all, Some one suggest me please  how to redirect to Portal page based on search Keyword Ex: when i type Covid19 or coronavirus in search bar automatically it should be navigate to Covid Portal page. So how can we do this. if it is not possible to ...

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On-Premise Instance

Hi all, Please I need information about how to manage On-Premise Instance. Also, how can we force reset the Admin Account if we don't have the credentials? This is a company Instance, and not PDI.   Thanks all

ID NOBLE by Tera Expert
  • 3896 Views
  • 2 replies
  • 3 helpfuls

Resolved! How to add select all option in List Collector Variable

Hi All, I want to add select all option in List Collector Variable choice so that i could select all options at the same time instead of one by one when require to add all choices of  List Collector Variable 

Radhe by Tera Expert
  • 3225 Views
  • 5 replies
  • 1 helpfuls

Resolved! Notification Option is missing in System Settings for some users

Hi, In our instance which is in Paris, the notification tab in system settings is missing for some users. do anyone know the possible reason for that? Note: It is happening for some users only

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Community Alums by Community Alums  
  • 3053 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to add My Groups Work and edited gauges to ITIL homepage?

This is a 2 part question that I'm hoping has the same answer.   1) If a user removes My Groups Work from the ITIL homepage, where do you find it to add it back?  I can't find it in the Add Content frame. 2) I created a 2nd gauge similar to My Groups...

Megan C by Kilo Expert
  • 5958 Views
  • 11 replies
  • 5 helpfuls

Need to update WorkNotes

Hi all, I am creating a request from inbound action. Also i am calling a workflow from it. In that workflow, after begin activity i have created a catalog task activity. After that activity some custom activity is there. Once that custom activity com...

Indup by Tera Expert
  • 3529 Views
  • 9 replies
  • 3 helpfuls

Resolved! Slack and servicenow integration

Hi Team, I have successfully implemented POC to integrate slack and servicenow in such a way that 1. As soon as an P1/P2 ticket is assigned to my group i will get an instant alert. 2.Also, if any P3/P4/P5 ticket assigned to my group is updated to P1/...

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Resolved! File extension error with any file being attached to a Case

Hello all,Recently upgraded Non-Production Instance from Helsinki 9 to Istanbul 7 (with hot-fix). Before we upgraded the Non-Production, I had added a file extension to be blocked from being attached to a Case. The file extension was Winmail.dat - Af...

Authentication failure with the local MID server service credential. *** Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Access is denied. (Exception from HRESULT: 0x800700

Hi All, We are trying to set profile path of user account through powershell script below. $user = [ADSI] "LDAP://${workflow.scratchpad.usrdn}"$user.psbase.Invokeset("terminalservicesprofilepath","${workflow.scratchpad.pp}")$user.setinfo() It is thro...

swathi52 by Tera Expert
  • 1845 Views
  • 1 replies
  • 0 helpfuls