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Resolved! Additional Comments in Templates

We would like to use Templates to pre-fill information at SCTASK level. However, when we apply the template, it fails to update the Additional Comments section. I believe, additional comments can be applied at RITM level. Is there a way to get the ad...

SushmitaV by Kilo Contributor
  • 3980 Views
  • 7 replies
  • 3 helpfuls

Stage to state mapping

Need some help for Cataog setup.1. I need to send manual approval by Email and change the RITM state to Pending. Can i change the stage as well(via script and not in workflow) ?2. I have a catalog task via workflow but user can create manual task. I ...

avanis by Kilo Contributor
  • 1810 Views
  • 2 replies
  • 0 helpfuls

Resolved! OEM to Service now inbound integration.

Hello experts, I have a requirement to integrate Oracle Enterprise Manager to Service now for auto ticketing . When a ticket is created in OEM automatically incident must automatically get created in snow same for update. I did all the research read ...

AbdulRahim by Tera Contributor
  • 2515 Views
  • 4 replies
  • 13 helpfuls

Should we merge the update sets before

Hi, all the experts of the servicenow, I just want to confirm the right way of transferring the update sets. Could you tell me both of the answers? Q1) Is it better to merge the completed update sets on the dev instance before retrieving the update s...

Process Guides

Hi, I'm looking for any Orlando Process Guide documents for KM, CM, IM and PM.  I have the previous guides, but wandering if there is any update for Orlando.

Jenn13 by Kilo Contributor
  • 3011 Views
  • 2 replies
  • 1 helpfuls