I have tried current.setAbortAction(true), but the incident still gets created. gs.log('IA-BACKUP-Group=' + current.assignment_group.getDisplayValue()); if (current.assignment_group == null) { // abort current.setAbortAction(true); }
What is the difference between an Appliance and a Server in accordance to a CI Classification ( CI Class )?
Hello! We have a catalog item for "General Request" - where the intent is to use this when we do not have an existing catalog item. Currently our workflow is built to create 1 catalog task and the RITM closes when that catalog task is closed. How...
Hi all, Is it possible to hide or disable some tabs on a form, not the customizable section but the out of the box tabs, ie: on Project form I wantwould like to hide some tabs such as:- Baselines- User resourcesAny suggestion is very welcome.Thanks.
In Prod I imported over 25,000 records from Excel. 10,000 records duplicated and now I have 10,000 records that are duplicate of many of the 25,000 already on the table. I need to delete these duplicate entries.
Is it possible to start a SLA on one timezone and end on another timezone (dynamic)E.g. I want the SLA to start on Caller Timezone but Stop on a Location Timezone thats not on incident and that location can also be dynamic.If lets say the SLA starts ...
Hi All Is it possible to create a dynamic filter using a catalog item variable question? For example, I have a simple catalog item with 2 variable questions:RequestedFor (reference field to the sys_user table)Employee (reference field to the sys_us...
Hello guys , we currently receiving a lot of undeliverable emails, and this looks unusual because the recipients addresses are real . At body shows the line with the error message > Remote Server returned '550 5.7.1 RESOLVER.RST.NotAuthorizedT...
Hi AllI am looking to try and create some standard change templates that include some change tasks.The documentation suggests that I can just add these task templates to an open standard change proposal.Create a standard change task template However ...
How can I stop an Incident from being created when a Change Implementer accepts the calendar appointment for their Change Request?
can many users work with single generic account?
Hi All, I have a question related to Filters , I'm trying to save a filter , but when i save it and go to list title menu and check for saved filtersi was not able to find them .
In the workflow, I have a "run script" activity. In this, I got an array of emails, managers, and groups. (ie, groups[0] is name of groupA, managers[0] is the name of the manger for groupA, and emails[0] is the email address for the group manager of ...
An Emergency change will always end up in PIR. However, we have cases where a normal and pre-approved (standard) changes have also ended up in PIR in the change workflow. Can someone provide any guidance why that happened? Also, there were some Emerg...
Hi,I have a table cmdb_ci_computer which extends cmdb_ci table. In one of the email notifications, I am tryign to get the fields from cmdb_ci and 2 feilds from cmdb_Ci_compter( which is a child of cmdb_ci) var gr = new GlideRecord("cmdb_ci"); gr.add...