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Cannot view ppt/pptx file using Document viewer

Hi All, I have enabled document viewer and can see .doc/pdf/xls files using it. But I am not able to view ppt/pptx file, it gives an error "This document could not be previewed.".  Thanks, Shantanu

Shantanu K by Tera Contributor
  • 1654 Views
  • 5 replies
  • 1 helpfuls

Resolved! Background Script - Change State

Good Morning,   Please can someone advise... i need a background script to force two CHG records to the state Implement. We have discovered a fault within the change workflow and whilst we get that sorted.. we need to manually force a couple of chang...

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ToniOxley by Kilo Expert
  • 4244 Views
  • 5 replies
  • 2 helpfuls

Resolved! Contract Related Lists: CIs covered vs Contract CIs

Hello together, On the Service Contract table [ast_service], there are two Related Lists: Contracts used by  [ast_contract_instance] and Contract CIs [contract_rel_ci].  In Paris out of box  Service Contract Form, [ast_contract_instance]  is displaye...

Niclas by Giga Guru
  • 2237 Views
  • 2 replies
  • 2 helpfuls

Resolved! Install Status vs Hardware Status on Hardware CIs

I've got a simple question that doesn't seem to have a simple answer: should I have workers use [install_status] or [hardware_status] on my Hardware CIs? (i.e., those CIs that extend the [cmdb_ci_hardware] table)*To get the discussion started, I'll l...

Protection Policy in Script include for Scoped application

Hi, In an scoped application, Protection policy of a Script Include has been set to Read -Only by mistake and moved to Test instance, now I am not able to change the Protection Policy from Read-only to None in test instance  . Do anyone have idea ,ho...

Deepika48 by Mega Expert
  • 1518 Views
  • 3 replies
  • 1 helpfuls

Resolved! What is an Appliance

Hello, Can anyone tell me what exactly is an appliance. I have come across terms like windows appliance, SPP appliance, Security appliance etc What is windows appliance vs windows server. In which tables are these appliance stored in general.  

shank1 by Tera Expert
  • 4197 Views
  • 4 replies
  • 7 helpfuls

Allow requestor to close or resolve a request

Hi,  I have a requirement to allow a end-user (non-itil user) to closed or reopened a request before the request is "Closed Complete".  I think about add a new stage in my workflow ("Resolved") before "Closed Completed" and create a catalog task on t...

Alex275 by Tera Expert
  • 1576 Views
  • 2 replies
  • 1 helpfuls