how to reopen an incident by clicking ui action button.

[hemasree kanduk]

i have a scenario where i should create a button on the incident form,on clicking that button user can reopen the incident.

[Community Alums]

Hi @hemasree kandukuri ,

You can create your own custom UI Action. Try below code

Action name:-reopen_incident

onclick:-reopenIncident()

In script try below code

function reopenIncident(){
g_form.setMandatory('comments', true);

gsftSubmit(null, g_form.getFormElement(), 'reopen_incident');
}

current.incident_state = 2;
current.update();
gs.addInfoMessage(gs.getMessage("Incident reopened"));
action.setRedirectURL(current);

Also, refer this thread :https://community.servicenow.com/community?id=community_question&sys_id=f24786e1dbbb8990b5d6e6be1396...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @hemasree kandukuri ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Harish KM]

Hi there is already a OOB UI Action called reopen incident . Check that

[Musab Rasheed]

Hello,

OOB it is already available, please check below

https://instance/sys_ui_action.do?sys_id=d2d9d8110a0a3c7401bbadabed9b91db&sysparm_record_target=sys_ui_action&sysparm_record_row=3&sysparm_record_rows=25&sysparm_record_list=tableSTARTSWITHIncident%5EORDERBYDESCname

Please hit like and mark my response as correct if that helps

Regards