How to restrict email notifications by assignment group or domain

Bcrant
Tera Contributor

Good afternoon, everyone!

I'm looking for guidance on the best way to restrict most email notification templates from sending to members of a specific assignment group or email domain. Ideally we only would like to have this group receive email notifications upon records getting assigned to their group or an individual within the group.

2 REPLIES 2

Mohith Devatte
Tera Sage
Tera Sage

hello @Bcrant ,

you can give this in the trigger condition field in the notification itself like below

condition : Assignment Group is not your group

find_real_file.png

Hope this helps 

Mark the answer correct if this helps you

 

Thanks @Mohith Devatte for your reply and suggestion. I thought about doing that but since we have hundreds of active notifications I was hoping to find a way where I wouldn't have to update each one. Instead, I'd like to allow only the notifications that have "assigned to" (about 20 or so) in the notification name for my designated assignment group.