How to restrict retired and development CI to auto populate in impacted services in change request

[Priyanka77]

Hi Team,
How we can restrict retired CI to auto populate in Impacted services from affected CI when configuration item changes under change management module?

Can someone please guide how we can achieve this ?

Thanks in advance
Priyanka

[Mark Manders]

Identify the logic that runs on change of the CI. Depending on your instance, what you have installed, if it is custom or not, this probably is a BR or a flow. From there you need to identify the logic from which the affected CI's are found and add some kind of status validation to it.

I have seen this work in several ways, so pinpointing to the exact code is not easy. If you are fully OOB, check the BR 'Refresh Impacted Services'. That one calls the TaskUtils script include, which calls the TaskUtilsSNC script include.