How to Retroactively Install Demo Data on the ITSM Guided Setup Plugin?

[Kierra Vaughan]

Hi all! I am brand new to ServiceNow, I am taking a comprehensive Bootcamp to learn it, and I am on day 3!

We are currently going through the ITSM guided setup as an assignment/real-life application practice.

My issue: when I created my Servicenow account and then my instance, the ITSM Guided Setup plugin was pre-downloaded. For this reason, I was unable to click 'load demo data', and so now I have no demo data to work with for my instance or the Guided Setup. I need this demo data in order to complete several of the steps. 

So, I have referred to various Now Community articles that talk about how to retroactively install demo data, (see link below), but the problem is, these steps do now work in my case. 

https://community.servicenow.com/community?id=community_question&sys_id=dae17de0dba97410b1b102d5ca96192e 

Please let me know if there are other steps I should take!

Thanks-

[davidrobert]

Hi  welcome! This is a common issue when the IT SM Guided Setup plugin installs without demo data. Since the “Load Demo Data” option is unavailable after the initial installation, you can fix it by manually activating the “ITSM Demo Data” plugin from the All → System Definition → Plugins module. Search for com .s n c .it s m. demo_data and click Activate/Upgrade — this will retroactively load the demo records you need.

If it still doesn’t appear, try creating a fresh personal developer instance (PDI) and activate ITSM with demo data before enabling any other modules — that ensures everything installs properly for your bootcamp exercises.