How to Revert the change to New without using change model

Aryan
Tera Contributor

Hello All,

 

I am using workflow only in my change request and our requirement is to revert back the change to New from schedule state, I am using Revert to New button but it is using change model, is there any other way or any solution for that so i can move the state back to New and also all Approvers are Cancelled just like the Revert to new button functionality?

 

Urgent Requirement!!!!!!!!

great if someone help me on this

 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Aryan 

 

Greetings!

Did you raise the change via Model, if yes then it will follow the model transition only

 

But if you raised a change without model, I in my PDI cant see Revert to new button.

 

 

is there any other way or any solution for that so i can move the state back to New and also all Approvers are Cancelled just like the Revert to new button functionality?

Atul: Yes, It is OOTB, you can check Revert to New UI action code. What i can suggest, extend the Revert to New UI to schedule state as well, instead of doing in workfllow.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hi Atul,

 

I am using only Workflow for my change request, and Revert to new button is also also enable but when I click on the button it only revert the state of my change request to New, is there any way i can cancel the requested approvals and also populate some comments there?

Hi @Aryan 

 

So i understood, you build Revert TO New for schedule state now and your code is not working. What i can suggest, have a look workflow OOTB in PDI and see the code of same and then update your.

 

These approvals are so tricky when it come to change.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Aryan
Tera Contributor

My issue was resolved, Thanks 

I changed some script in my UI action to restart the workflow approval and now it is working.