How to Revert the change to New without using change model
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02-27-2024 02:12 AM
Hello All,
I am using workflow only in my change request and our requirement is to revert back the change to New from schedule state, I am using Revert to New button but it is using change model, is there any other way or any solution for that so i can move the state back to New and also all Approvers are Cancelled just like the Revert to new button functionality?
Urgent Requirement!!!!!!!!
great if someone help me on this
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02-27-2024 02:18 AM
Hi @Aryan
Greetings!
Did you raise the change via Model, if yes then it will follow the model transition only
But if you raised a change without model, I in my PDI cant see Revert to new button.
is there any other way or any solution for that so i can move the state back to New and also all Approvers are Cancelled just like the Revert to new button functionality?
Atul: Yes, It is OOTB, you can check Revert to New UI action code. What i can suggest, extend the Revert to New UI to schedule state as well, instead of doing in workfllow.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-27-2024 02:53 AM
Hi Atul,
I am using only Workflow for my change request, and Revert to new button is also also enable but when I click on the button it only revert the state of my change request to New, is there any way i can cancel the requested approvals and also populate some comments there?
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02-27-2024 03:01 AM
Hi @Aryan
So i understood, you build Revert TO New for schedule state now and your code is not working. What i can suggest, have a look workflow OOTB in PDI and see the code of same and then update your.
These approvals are so tricky when it come to change.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-28-2024 12:16 AM
My issue was resolved, Thanks
I changed some script in my UI action to restart the workflow approval and now it is working.
