How to roll back to same approval

KM SN
Tera Expert

In normal change once the change is moved to scheduled we have ui action called "Reschedule" which will ask to select new Planned and End date and reason once we filled the data and submit it again flow start from new state.

 

This time approval need to trigger and state has to change once if you click on request approval ui action button but its not triggering the approval but state is changing.  As approval is already happen once so to make sure triggering approval once again i want to use roll back activity so that again flow starts as usual from beginning. 

 

how to add this activity in my flow and i am attaching the flow chart here. Please give any idea!!wf-change.PNG

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @KM SN 

 

Greetings!!

Seems reschedule is the custom UI created by you/team. Better not to use that, instead this OOTB UI action Revert To New.

 

LearnNGrowAtul_0-1702496062476.png

 

 

This is OOTB and solve your purpose.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Could you share the functionalities present in this Ui action

Hi @Bruce lee 

 

I can share the steps with you

 

1. Create a Change

2. Fill all details

3. Move change to assess state

4. On cotext menu click revert to new 

and then again request for approval. 

 

 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0778344

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998185

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750019#:~:text=The%20UI%20ac....

https://docs.servicenow.com/bundle/tokyo-application-development/page/build/team-development/task/t_...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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KM SN
Tera Expert

Yeah its custom ui action only due to requirement out team has configured ui such a way that by clicking on it user able to select new planned start date and planned end date and work notes and when we submit it we are setting value back to new.  This is the requirement we got from client anyhow now I am able to get it done through workflow  once the flow started again also approvals are triggering but if you observe the following SS i am unable to notice where the change is exact from workflow context why so ? do you have any clue to avoid it.

 

wf-2.PNG