How to send a notification to parent when child state changes.

jay1111 · ‎04-02-2020

Hi Experts,

I trying to create notification on child(demand task). But, the notification should send to demand manager on demand. whenever state changes on demand task.

I tried to do dotwalking on parent feild, but i dont see a demand manager field.

Any suggestions?

Thanks,

Jay

DirkRedeker · ‎06-03-2020

Hi

The "Parent" field will refer to another Task record, where this current task (demand) is located below.

If you want to send a notification to the "manager", I am asking where you find the "Manager" for your demand. If this is the manager of the "Assigned to" user of the Task, you can create a Business Rule to fire on "After UPDATE" of the demand table records, and take the condition "When State changes".

In this case, you can script to fire an event (for triggering the notification), if there is a manager mentioned of the user record of the assigned to user.

current.assigned_to.manager

Use this Sys_id in "Parm1" of the notification and use Parm1 as recipient in the notification.

That way, it should do what you are heading for.

Let me know if that answers your question and mark my answer as correct and helpful.

BR

Dirk

View solution in original post

GTSNOW · ‎04-02-2020

Parent fields always refer to Task field that is the reason you cannot directly dot walk inherited table fields.

You can create an even on Demand Task State Changes update and write a script to glide record same parent in the script and gr.demand_manager should mentioned in paramter. This way you can send the notification.

jay1111 · ‎04-02-2020

Hi,

Thanks for the reply.

I have created a event on demand task and added that event email on notification.

script? a business rule to saying?

Thanks,

Jay

Uncle Rob · ‎04-18-2020

"you cannot directly dot walk inherited table fields."

Yes you can. You can do so in reports, and in scripts if you dot walk through a parent it will look for extended fields from that parent.

@jay1111 - show me the notification definition... specifically the recipient.

Inactive_Us1953 · ‎06-02-2020

Was there any solution for this issue?

Similar situation, I need to send a notification to Problem tasks' assigned_to, when a Problem is cancelled.